Commercial Card Operations

JOB TITLE: Commercial Cards Operations

TERM: 24 months 

CLIENT LOCATION: Doha, Qatar (Working week: Sunday through Thursday)

DIVISION: Cash Management 

REPORTS TO: Head of Cash Management

RELEVANT EXPERIENCE: 8+ years experience in the cards / financial institution space

MANDATORY REQUIREMENTS: TSYS Prime, project management skills, Strong experience with Corporate Banking client management, particularly, Corporate Cards

PURPOSE OF JOB

Provide support on the Commercial Cards Operations across the Qatar market

TASKS

Core Responsibilities and Accountabilities

• Engagement with Card Operations for oversight and identify opportunities for streamlining and operational efficiency.
• Support operational onboarding of new customers, which includes working with cash management teams.
• Manage corporate card-related requests (e.g. limits, cards) from existing corporates/TMCs working with internal stakeholders to ensure timely resolution and completion.
• Run periodic update meetings with Head of Cash Management, Head of Commercial Cards and Head of Cards including reporting on key activities, risks, and other aspects of the business.
• Ensure there is a weekly update to the Head of Cards on key activities and tasks.
• Lead the creation of monthly regional commercial card performance summary for the Head of Commercial Cards to share with a wider audience.
• Use proprietary assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities

KPIs

• Feedback from Head of Commercial Cards on delivering weekly and monthly expectations including updates and performance packs
• Operational Efficiency: Measure the efficiency of commercial card operational processes, measured through robust governance, issue identification and initiating projects to improved operations efficiencies.
• Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program incremental spends on key initiatives assigned.

Knowledge and Experience

• A strong understanding of cards in general and commercial cards specifically with 8+ years experience in the cards / financial institution space.
• Experience in card operations oversight and operational insights working closely with Product, Credit, and Risk teams
• Strong experience with Corporate Banking client management, particularly, Corporate Cards.
• Good understanding / experience with TSYS Prime
• Robust understanding of B2B payments
• Proven project management skills (preferred);
• Strong team player, results driven and high level of energy & initiative.
• People management skills; and Excellent written and verbal communication in English, with ability to communicate in Arabic as a plus.