Tech PMO

JOB TITLE: Tech PMO

TERM: 10 months 

CLIEN LOCATION: Remote work

RELEVANT EXPERIENCE: Experience equivalent to TAM

MANDATORY REQUIREMENTS**: Arab Speaker / Candidate needs to be retained by both parties. Past experience as Technical Account Manager in a bank or processor

PURPOSE OF JOB

SBOS to be deployed between 2 clients (50%/50% time allocation) for a period of 10 months. Actual time allocation by clients (e.g., morning vs afternoon or specific days of the week) to be agreed upon between the SBOS and both clients. SBOS will work remotely and is not expected to travel to either Yemen or Palestine. The goal of the SBOS is to provide support on agreed initiatives and to support drive business performance improvement with the Client.

TASKS

Core Responsibilities and Accountabilities

The resource is expected to support client on the following activities:

1. Provide support in the execution of Mastercard projects tasks within the allocated time provided by the SBOS; this includes but not limited to:

• Loyalty solution;
• Digital first solution based on the design/define project done by Mastercard;
• New product launches such as World Elite;
• MCQR;
• Card tokenization (Issuer Wallet);
• NFC Payment (App2App/Tap On Phone)
• Migration of debit;
• Execution of prerequisites for the launch of credit card, cobrand card program and prepaid multi- currency;
• MC Send;

2. Mastercard and the SBOS shall not be responsible for the actual timely and successful execution, launch or completion of these projects; the SBOS role is to provide support to Clients teams that remain responsible for the execution of these projects;

3. Interact and coordinate with Clients and external stakeholders;

4. Work closely with Product, IT, business and cross-functional team to resolve issues;

5. Understand (International organization for standardization) ISO messages and support investigate issues with the customer;

6. Analyze & optimize customer operational performance when needed and liaise with the dedicated Technical

7. Support at Mastercard to ensure optimal operational support;

8. Support in achieving compliance with Mastercards mandates;

9. Support in reviewing and optimizing the settlement and clearing (issuer & ATM acquirer);

10. Support in reviewing Master Connect modules;

11. Support in launching new cards and payment products and services from a technical support perspective;

12. Identify issues and risks, and escalate such issues and risks to the appropriate teams, when required.

In addition, with the support of Mastercard Technical Account Manager (TAM), the resource can also support Client, :

1. Support fraud monitoring teams at the bank;

2. Support in reconciliation between settlement and MCBS Billing;

3. Support in reviewing and optimizing standard operating procedures as it relates to the above activities.

The resource shall:

1. Leverage Mastercard assets and resources, when applicable, to deliver the support on the above-mentioned initiatives;

2. Drive improved Client satisfaction through faster response to queries and fast-track implementation of the initiatives; 

Knowledge and Experience

1. Experience as Technical Account Manager in a bank or processor

2. Strong payments skills and the ability to transform opportunities into business solutions. At ease with analysis of business needs and the ability to provide expertise and feedback technical & business components.

3. Ability to support customer delivery engagements.

4. Strong core payments and processing understanding preferred.