Business Analyst

Whats the role?

Were seeking a commercially minded and delivery-focused Business Analyst to join our SME Credit Cards team. Reporting to the Service Owner, you'll play a key role in improving the end-to-end business credit lifecycle, from application and approval to onboarding and servicing. 

You'll analyse credit processes, identify root causes of operational and customer pain points, and develop practical, scalable solutions. Acting as the bridge between business and delivery teams, you'll help shape improvements that enhance customer experience, strengthen risk controls, and lift operational efficiency.

Term- 6 months

What you'll do

• Analyse and map current-state SME credit processes, identifying gaps, inefficiencies, and improvement opportunities. 
• Collaborate with the Service Owner and key stakeholders to define future-state process designs that deliver customer, risk, and commercial benefits. 
• Document clear and concise business requirements, process flows, user stories, and change impact assessments. 
• Support enhancements across onboarding, approval, and servicing by aligning process improvements with product and policy goals.
• Engage with cross-functional teams - including product, operations, risk, legal, and technology - to ensure solutions are executable, sustainable, and aligned to regulatory requirements.
• Produce documentation and artefacts to support implementation, training, and operational readiness.

What do you need?

• Demonstrated experience as a Business Analyst in financial services, preferably within credit, business lending, or product optimisation.
• Proficiency in process analysis and optimisation, including current/future state mapping, gap analysis, and workflow redesign.
• Ability to conduct root cause analysis and identify systemic process issues with a focus on viable, low-risk solutions.
• Strong documentation skills across business requirements, process documentation, and change impact summaries.
• An operational mindset, with working knowledge of credit operations and process execution at scale.
• Commercial and risk acumen - capable of assessing the business, financial, and compliance implications of change initiatives. Confident and effective stakeholder engagement and influence across multiple business units.
• A proactive, delivery-oriented approach - translating insights into action and navigating ambiguity to drive results.

Why join us?

Were obsessed with becoming our customers' #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return, were committed to making our bank the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives