Card Product Specialist

JOB TITLE: Card Specialist

TERM: 12 months 

CLIENT LOCATION: Nairobi, Kenya

DIVISION: Payments-  Card Business 

REPORTS TO:  Group Head of Cards

RELEVANT EXPERIENCE: Minimum of 10-12 years of relevant experience in the card payments industry

MANDATORY REQUIREMENTS**: Extensive experience in card business within a banking environment in Kenya/East Africa; Strong technical skills card processing systems; English language required

PURPOSE OF JOB

The specialist role involves overseeing card product development, managing vendor relationships, and ensuring seamless integration of card processing systems. The resource will play a crucial role in enhancing the bank's card business operations and driving product innovation. The resource will play a critical role in supporting the current card issuing team and will augment their capacity.

TASKS

Core Responsibilities and Accountabilities

Product Development:

• Lead card product development initiatives
• Work with the teams to refine product CVP
• Support successful launch of new card products

Technical Support:

• Manage/support discussions with vendors including card management system, switches and processors
• Provide technical support and expertise in card applications/processing systems
• Collaborate with internal teams to optimize card business processes

Operational Management:

• Support to resolve operational issues related to the card business.
• Ensure compliance with regulatory requirements and industry standards where relevant.

Portfolio Growth:

• Support card activation, usage and retention programs to optimize customer engagement.
• Design and execute strategic / tactical plans to enhance profitability of all Cards.
• Monitor and analyse card business performance metrics

Additional Activities:

• Perform any other activities relevant to the successful running of the card business.
• Stay updated with industry trends and best practices to continuously improve services.

KPIs

• Successful launch of new card products within budget and timelines.
• Improved vendor management and performance.
• Enhanced efficiency in card operations.
• Support achievement of targeted card business growth metrics.
• Compliance with regulatory standards where relevant

Knowledge and Experience

• Education: Bachelors degree, masters degree holder is preferred
• Minimum 10-12 years of relevant experience in the card payments industry
• Experience in managing teams of multi-function in the cards business
• Ability to manage vendor relationships effectively.
• Deep understanding of bank business operations
• Knowledge of local banking regulations and standards

Mandatory Skills**

• Extensive experience in card business within a banking environment.
• Strong technical skills in managing card processing systems.