Head of Cards/ Payments

JOB TITLE: Head of Card/Head of Payments

TERM: 12 Months

CLIENT LOCATION: Nairobi Kenya

RELEVANT EXPERIENCE: Card business, Card payments, Card operations

MANDATORY REQUIREMENTS**: 10 - 15 yrs experience in credit card and card payment business.

PURPOSE OF JOB

Seeking to build a card business portfolio.

TASKS

Core Responsibilities and Accountabilities

1. Product development and strategy
2. Create excellent customer experience
3. Achieve product financial performance
4. Compliance and risk management
5. Cross functional collaboration
6. Stakeholder management
7. Innovation and technology
8. Reporting and Analytics

Job Responsibilities

• Financial Performance

• P&L accountability, monitor revenues, costs and profits on monthly and quarterly basis
• Initiate and run sales and marketing activities in collaboration with channel, marketing and IT teams e.g.

1. Customer acquisition activities
2. Campaigns and promotions
3. Tactical initiatives that would increase revenues of the bank and reduce costs

• Monitor card portfolio health e.g. card transaction approval rates, growth in spend, credit limit utilisation, pricing, etc and take necessary action to remediate negative trends
• Monitor scheme costs and compliance issues and ensure efficient cost management
• Work to establish systems and processes to ensure efficient running of the card business from a fraud, operations and sales perspective (this will require working with various functional teams in the organisation)
• Identify acquisition opportunities focusing on cross-sell for the short-term
• Design the ideal campaigns based on an understanding of the client capabilities and priorities
• Build business cases to facilitate internal buy-in and approvals
• Coordinate campaign execution and troubleshoot any issues that may come-up
• Work with bank and Mastercard teams to define new products and optimal CVP
• Help build product business case and help obtain internal and external approvals for launch
• Program manage new product launch by coordinating across all stakeholders
• Report on progress and troubleshoot / escalate issues
• Implement relevant projects with Mastercard related to Tokenization, virtual cards etc
• Working with marketing, communication, IT and operations teams to monitor customer experience issues related to:

1. Declines
2. Fraud
3. Chargebacks
4. Technical issues with card products

Qualifications/ expectations required:

• Proven experience in card products business development in retail banking
• Strong analytical, communication, leadership, and stakeholder management skills.
• Ability to manage end-to-end card product launch or revamp projects independently.
• Knowledge of market trends, opportunities, and product launches in the payments market
• Experience in communicating and interacting with senior stakeholders for periodic updates.
• Excellent verbal and written communication skills and the ability to multi-task in a fast-paced environment.
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Ability to work with various functional departments across the banks to get things done.

Mandatory Skills**

• Prior experience in credit card product management, financial services or credit card operations.
• Experience managing the entire credit card product lifecycle, from ideation and development to launch and post launch optimization
• Familiarity with Agile frameworks for iterative product development and delivery
• Ability to mange multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.
• Experience developing and executing marketing campaigns to promote credit card products.
• Ability to provide sales team with tools, training and resources needed to sell the product effectively.