Delivery Manager - Implementation Services (Digital Payments)

Job Title: Delivery Manager - Implementation Services (Digital Payments)

Employment type: Contract (On-site)

Contract length: 6 months (including potential extension)

Location: Johannesburg, South Africa

PURPOSE OF THE PROJECT

Provide dedicated capacity to support the scaling and execution of implementation engagements across SSA, with a strong focus on delivery management, mobilisation of specialist resources, project governance, and coordination across clients, and external delivery partners.

Core Responsibilities and Accountabilities:

• Support the mobilisation and delivery of client implementation engagements.
• Translate client and project requirements into clear delivery plans, resource requirements, milestones, and workplans.
• Coordinate specialist resources across business analysis, project management, software development, UI/UX, testing and QA, and implementation support.
• Manage delivery tracking, dependencies, risks, issues, and actions across engagements.
• Coordinate across product teams, clients, agencies, contractors, and delivery partners.
• Support preparation of statements of work, resource specifications, project plans, governance packs, and executive status reporting.
• Maintain pipeline visibility, capacity requirements, and forward resource demand.
• Help improve repeatable delivery processes, templates, and governance.

Knowledge and Experience:

• 7–10 years of experience in technology-enabled project or programme delivery, implementation consulting, or professional services.
• Strong project/programme management and stakeholder-management capabilities.
• Experience working with multi-disciplinary technology delivery teams.
• Good understanding of Agile and software delivery lifecycles, systems integration, testing and QA, and implementation governance.
• Ability to operate independently in a client-facing environment across multiple simultaneous engagements.
• Strong PowerPoint, Excel, written communication, and executive reporting capability.

Mandatory Skills:

• Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred).
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
• Regional experience, including working in a faced-paced matrix organisation.
• Excellent communication skills in English (written, verbal, and presentation).

Preferred Skills:

• Previous experience in a consulting environment.
• The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.