Manager- Wallet Integration Expert

Job Title: Manager- Wallet Integration Expert

Term: 12 months 

Location: Islamabad, Pakistan 

DivIsion: DFS/PMO

Reports to: Head of Digital Channels/ Program Manager

Relevant experience: 

• 10/15 years in DFS, mobile money, digital wallets, fintech integrations
• Experience in wallet integration, card processing and card issuance

Mandatory requirements: 

• Pakistani market experience, Ericsson Wallet knowledge, API integration, banking systems exposure, microfinance domain knowledge, strong stakeholder management
• Proficiency in English and Urdu
• Strong PMO Skill

PURPOSE OF THE PROJECT
The Integration Expert will serve as a technology and business bridge, enabling seamless integrations between EWP, Core banking systems, RAAST/1LINK payment rails, Partner digital channels, Third-party fintech platforms.
This role ensures secure, scalable, regulatory-aligned deployments tailored for the Pakistani market, where digital wallet usage is rapidly accelerating.

Key Activities
Core Responsibilities and Accountabilities

• Lead end-to-end integration of Ericsson Wallet Platform with internal and external systems (banking, payments, partners).
• Conduct API mapping, solution design, interface specifications, technical documents, and integration test plans.
• Collaborate with Ericsson technical teams and U Banks digital/IT teams to resolve issues, optimize performance, and ensure compliance.
• Manage orchestration between wallet accounts, settlement processes, KYC flows, and transaction routing.
• Engage regulatory stakeholders to ensure compliance with SBP, Raast, and microfinance operational guidelines.
• Support production deployment, troubleshooting, incident management, and SLAs.
• Train internal teams on new integrations, platform capabilities, and operational readiness.
• Coordinate with fintech partners, aggregators, and telco providers to establish new services.
  
  

KPIs
1. Stakeholder Feedback & Delivery Quality

• Quality Score from e&/U Bank Stakeholders. 
• Monthly feedback rating from Head of Cards, Product, Technology, and PMO teams based on delivery completeness, communication clarity, issue-resolution effectiveness, and collaboration efficiency.
• Weekly & Monthly Deliverables Completion Rate
• % of committed deliverables (technical designs, API mappings, test cases, issue logs, deployment support) completed on schedule and accepted without rework.

2. Delivery Performance Integration

• On-Time Integration Delivery Rate
• % of integrations (APIs, partner connections, internal systems) delivered according to agreed timelines across SIT, UAT, and production.
• Integration Quality Index
• Ratio of successful vs. failed test cases during SIT/UAT, including regression cycles.
  
  

3. Platform Stability & Transaction Reliability

• Reduction in Transaction Failures
• Measurable decrease in failed transactions related to integration logic, routing, settlement, or API orchestration.
• Service Availability & Downtime Reduction
• Hours of avoided downtime resulting from proactive issue identification and resolution during integration phases.
• Error-Resolution Turnaround Time
• Average time taken to identify, diagnose, and resolve integration-related incidents.
  
  

4. API Performance & Optimization

• API Throughput Improvement
• Increase in the volume of transactions supported without degradation in performance.
• Latency Optimization Score
• Reduction in API response times across high-volume transaction journeys (wallet-to-wallet, Raast transfers, bill payments, merchant payments).
• API Success Rate
• % of API calls processed successfully post-deployment.
  
  

5. Partner Integration Efficiency

• Partner Onboarding Cycle-Time Reduction
• Average number of days saved from initiation to go-live for fintech partners, billers, merchants, and external service providers.
• Partner Satisfaction Score
• Feedback from external partners on integration clarity, documentation quality, communication, and support.
  
  

6. Internal & External Stakeholder Satisfaction

• Cross-Functional Satisfaction Index
• Quarterly survey score capturing satisfaction of Product, IT, Operations, Risk, Compliance, and Customer Experience teams.
• External Stakeholder Experience Rating
• Post-go-live rating from partners, vendors, and Ericsson teams on technical collaboration and delivery efficiency.
  
  

Mandatory Knowledge

• Strong expertise in digital wallets, mobile money ecosystems, and DFS operations within Pakistan
• Hands-on experience with Ericsson Wallet Platform (EWP) architecture, components, and integrations
• Deep technical knowledge of REST/SOAP APIs, ISO 8583/ISO 20022, microservices, and OpenAPI standards
• Solid understanding of core banking systems, ESB, payment switches, and AML/KYC platforms
• Proven experience integrating fintech services, merchant payments, and agent network solutions
• Strong grasp of RAAST/1LINK rails, SBP regulations, and Pakistans digital finance compliance frameworks
• Demonstrated capability in API gateway management, orchestration platforms, and end-to-end SIT/UAT execution
• Excellent communication skills in English and Urdu, with the ability to coordinate cross-functional technical teams