Chief Executive Officer

We are seeking an experienced and results-driven General Manager Retail to oversee the strategic and operational performance of our retail business across the UAE. The ideal candidate will have a proven track record in managing large-scale retail operations, driving revenue growth, leading high-performing teams, and delivering exceptional customer experiences. This role requires a commercial leader who can balance brand integrity, operational excellence, and regional market understanding.

Key Responsibilities:

Retail Strategy & Execution

• Develop and execute the UAE retail strategy aligned with the brands overall vision and business goals.
• Oversee day-to-day operations across all stores, ensuring optimal performance, service standards, and profitability.
• Plan and execute expansion strategies, including new store openings, refurbishments, and market penetration.

Sales & Performance Management

• Drive sales growth through effective merchandising, promotions, and inventory management.
• Analyze store performance metrics (sales, footfall, conversion rates) and implement performance improvement plans.
• Monitor and optimize KPIs including revenue, margin, stock turnover, and shrinkage.

Team Leadership & Development

• Lead, coach, and motivate store managers and area teams to deliver operational excellence and customer satisfaction.
• Build talent pipelines by identifying and developing future retail leaders.
• Foster a culture of accountability, customer-centricity, and continuous improvement.

Customer Experience & Brand Standards

• Ensure high standards of customer service are consistently delivered across all touchpoints.
• Maintain visual merchandising and store presentation in line with brand guidelines.
• Collect and act on customer feedback to enhance experience and loyalty.

Inventory, Supply Chain & Vendor Coordination

• Oversee stock planning, replenishment, and coordination with warehousing and logistics teams.
• Liaise with suppliers, procurement teams, and regional hubs to ensure timely and efficient stock availability.

Financial & Budget Management

• Prepare and manage budgets, forecasts, and P&L reports for the retail division.
• Identify cost control opportunities and improve operational efficiency without compromising quality.

Qualifications & Experience:

• Bachelors degree in Business, Retail Management, Marketing, or related field. MBA preferred.
• Minimum 8 to 12 years of experience in retail operations, with at least 3 to 5 years in a leadership role in the UAE or GCC.
• Strong understanding of UAE retail dynamics, customer behavior, and regulatory environment.
• Proven success in scaling operations, launching new stores, and managing multi-unit retail networks.

Skills & Competencies:

• Strong leadership and people management capabilities.
• Excellent commercial acumen and data-driven decision-making.
• Hands-on experience with retail ERP systems and POS platforms.
• Excellent communication, negotiation, and stakeholder management skills.
• Fluency in English; Arabic is a plus.