E-Commerce Manager - FMCG

We are looking for an experienced and results-driven E-commerce Manager to lead and grow our online FMCG business in the UAE. The ideal candidate will have a proven track record of managing a portfolio with a turnover of at least AED 50 million, a strong understanding of e-commerce operations, digital marketing, and online sales strategies. This role requires cross-functional leadership, strategic planning, and data-driven decision-making to achieve sales and market share growth.

Key Responsibilities:

• Lead and manage the e-commerce business for the FMCG portfolio across major online platforms (e.g., Amazon, Noon, Carrefour Online, Talabat, Instashop, etc.).
• Drive end-to-end ownership of e-commerce P&L and ensure achievement of revenue, profit, and growth targets.
• Build strong relationships with key e-commerce customers and marketplaces; manage commercial terms, contracts, and negotiations.
• Develop and implement effective digital marketing strategies to increase visibility, traffic, and conversions.
• Analyze e-commerce performance, market trends, and customer behavior to identify growth opportunities.
• Manage e-commerce campaigns, promotions, and product content optimization.
• Collaborate with internal teams (marketing, supply chain, sales, finance) to ensure smooth operations and alignment with business objectives.
• Lead, coach, and develop the e-commerce team to drive performance and operational excellence.
• Monitor KPIs and prepare regular performance reports for senior management.

Requirements:

• Bachelors or Masters degree in Business, Marketing, E-commerce, or a related field.
• Experience in e-commerce management within the FMCG industry in the UAE.
• In-depth understanding of e-commerce models, platforms, and ecosystem in the region.
• Strong digital marketing skills including SEO/SEM, paid media, performance marketing, and analytics tools.
• Excellent analytical ability with a data-driven approach to decision-making.
• Strong negotiation skills and experience in managing BDAs, commercial agreements, and contracts.
• Leadership and team management experience with the ability to inspire and drive results.
• Excellent communication, stakeholder management, and interpersonal skills.