Ecommerce Manager

We are seeking a highly organized and results-driven Ecommerce Manager to oversee and optimize our day-to-day marketplace activities. You will be responsible for managing operational workflows, improving seller and customer experiences, and driving overall performance on platforms such as [Amazon, Noon,etc].

Key Responsibilities:

• Oversee daily operations of marketplace channels, ensuring smooth order processing, fulfillment, and returns.
• Coordinate with internal teams (logistics, customer service, finance) and external partners (vendors, sellers, couriers) to optimize processes.
• Analyze performance metrics (sales, traffic, returns, seller ratings) and implement improvement strategies.
• Onboard and support sellers, ensuring adherence to marketplace policies and performance standards.
• Manage catalog quality, including product listings, content optimization, and pricing accuracy.
• Monitor service levels (SLAs) and resolve operational issues in real-time.
• Collaborate with tech/product teams to improve platform functionality and user experience.
• Stay updated on marketplace trends, algorithm changes, and best practices.
• Develop SOPs and documentation for scalable operations.
• Ensure compliance with regulatory and marketplace requirements.

Qualifications:

• Bachelors degree in Business, Operations, Supply Chain, or a related field (MBA preferred).
• 36 years of experience in e-commerce or marketplace operations.
• Strong analytical and problem-solving skills; proficiency in Excel and data tools.
• Experience with e-commerce platforms (e.g., Shopify, Magento) and marketplace portals.
• Excellent communication and coordination skills.
• Ability to thrive in a fast-paced, high-growth environment.

Preferred Skills:

• Knowledge of fulfillment operations, warehousing, or last-mile logistics.
• Familiarity with seller performance metrics and optimization strategies.
• Basic understanding of digital marketing and customer experience tools.