Holiday Homes Manager

We are seeking a highly motivated and entrepreneurial Holiday Homes Manager to lead operations for our growing portfolio of short-term rentals in Dubai. The ideal candidate will be a hands-on leader with a passion for hospitality, a knack for process optimization, and a proven ability to deliver a seamless and memorable guest experience. This is a multi-functional role that is crucial for our growth, requiring someone who thrives in a fast-paced startup environment and is driven by both operational excellence and customer satisfaction.

Key Responsibilities:

Guest & Relationship Management

• Oversee the entire guest journey, from pre-booking inquiries to post-stay follow-ups.
• Handle daily guest communications across all channels (Airbnb, Booking.com, WhatsApp, etc.), addressing bookings, special requests, and any issues that arise promptly and professionally.
• Maintain strong relationships with guests to encourage repeat bookings and positive reviews, fostering a 5-star guest experience and a Superhost status.
• Act as the main point of contact for homeowners and suppliers, providing clear communication on occupancy, revenue, and property maintenance.
• Develop and maintain relationships with key partners, including tourist offices and car rental agencies, to offer guests enhanced services and create new revenue streams.

Operations & Process Optimization

• Develop and implement Standard Operating Procedures (SOPs) for all operational aspects, including property turnover, inventory management, and guest support.
• Manage and optimize daily operations, from check-in/check-out processes (including smart locks or in-person key handovers) to on-call support systems.
• Ensure properties are always guest-ready by coordinating with housekeeping and maintenance teams.
• Coordinate with suppliers for essential amenities, linens, and furnishings to ensure a high standard of quality across all units.

Listing, Pricing & Portfolio Growth

• Manage all property listings across Online Travel Agencies (OTAs) like Airbnb and Booking.com using channel management software (e.g., Guesty, Hostaway).
• Implement a dynamic pricing strategy using market research and tools like PriceLabs to maximize revenue and occupancy.
• Write compelling and high-quality listing content, optimizing descriptions and photos to attract and convert bookings.
• Identify and pursue opportunities to expand the portfolio by networking with landlords, brokers, and real estate agents.

Compliance & Documentation

• Handle all aspects of DTCM license registration and ensure every unit complies with Dubai's short-term rental laws.
• Track and reconcile tourism fees, guest IDs, and other required documentation for reporting.

Requirements

• A minimum of 9 years of hands-on experience in short-term rentals and hospitality, with strong experience in the Dubai market.
• Deep knowledge of Airbnb operations and DTCM holiday home regulations.
• Proven experience with Property Management Systems (PMS) and channel managers (e.g., Guesty, Hostaway).
• Exceptional communication skills in English (Arabic is a plus).
• A self-starter with an entrepreneurial mindset, comfortable working independently in a fast-paced startup environment.
• A valid UAE Driving License is preferred.

Nice to Have:

• Previous experience working in a startup or small business.
• Familiarity with digital collaboration tools like Notion or Google Workspace.
• Experience with guest messaging automation or CRM tools.