Job Description

• Design the entire service process and model for international flight ticketing, establish comprehensive improvement plans benchmarked against competitors.
• Address service experience pain points by promoting the streamlining and transformation of upstream and downstream processes with airlines and suppliers, enhancing the overall user experience.
• Responsible for managing fluctuations in the international flight ticketing business process.
• In charge of international flight ticket auditing work, clarifying the purpose of audits, developing auditing plans, and monitoring the standardization and consistency of process execution; producing audit reports, providing feedback to relevant departments for action to
  address deficiencies; and conducting audit reviews to confirm the effectiveness of improvements.
• Establish international flight ticket process monitoring system to conduct operational monitoring throughout the entire process.
• Identify areas of high cost in the operation of international flight ticketing services and enhance service efficiency through system optimization and business chain restructuring.

Job Requirement

• Over 3 years of experience in related customer service roles. 
• Familiar with the entire process of international flight ticketing.
• Excellent communication and collaboration skills, capable of effectively working with cross-functional teams and external partners.
• A proactive problem-solving attitude and the ability to adapt to rapidly changing operational needs.
• Proficient in both written and spoken English and Mandarin, for managing international ticketing processes and communicating with various stakeholders.

Please send your updated CV to james.teo@peopleprofilers.com if the role is relevant to your experience.

Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.