Hanoi, Hanoi, Vietnam

Field Service Engineer (6x Headcounts)

 Job Description:

The Company: 

A wordwide solution manufacturer in laser-based micro manufacturing systems and component test systems for the electronics industry

The Position:
  • Independant contributor
  • Report to: Regional Customer Service/Field Service Manager, Singapore
  • Working location: Hanoi, Vietnam

Responsibiltities:
The successful Field Service Engineer will be responsible for any technical issues for the Company products proactively. Field Service Engineer will work directly with the customers and co-work with the local service resources & Company's Technical Support to resolve issues if the issues are not able to fix independently.

  • Conduct on site system installations, troubleshooting, and preventive maintenance
  • Assist customers to use the Company equipment smoothly
  • Preliminary contact for all of customers’ system problems
  • Provide professional service to achieve the best customer satisfaction & loyalty
  • Effectively implement daily service task by following the defined process and follow up till it is closed


Requirements:

  • At least 5 years of flex PCB or Laser hardware service experiences
  • At least university in electrical, electronic, or mechanical engineering
  • Has the flexibility to travel domestically
  • Good communication skill, customer oriented, able to prioritize and follow through tasks, work under pressure, able to work flexible hours and overtime if required
  • Skilled in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
  • Ability to communicate and write technical reports in English

  Required Skills:

Engineer