Ho Chi Minh City, Ho Chi Minh City, Vietnam

Country Services Manager

 Job Description:

Key activities:


·       Drive and lead the local service team and overall service business

·       Accountable and responsible for service sales growth and executing/implementing the regional service sales strategies locally

·       Responsible for building, developing, managing and leading the service team to add value to the Company product portfolio through the delivery of the Company Service Offerings

·       Be the bridge from regional service team to deploy service strategies locally

·       Coach and develop succession planning program to build and upskill all service employees

·       Demonstrate a high level of customer focus and to be accountable for the level of professionalism in the execution of the customers service experience

·       Maintain a focus of continual improvement and must be able to support the Product Sales group by fixing the basics of the service deliverable while maintaining a focus on commercializing service within the local market

·       To appoint and manage Authorized / Service Partner (Export and Local) Service solutions

·       To meet monthly service sales targets. Constantly provide new ideas and methods to improve service figure/level, workflow and working methods for approval

·       Responsible for the P&L: Report financial forecast promptly, follow up on debtors

Requirements

·       Degree or Diploma in Electrical / Mechanical Engineering or equivalent

·       Possess 5-7 years of relevant commercial experience in the servicing industry or sales industry.

·       Experience leading and/or creating processes preferably within the service environment

·       Experience executing on strategies and strategic initiatives within a complex business environment

·       Strong knowledge of best practices and relevant systems within the service environment

·       Proficient in MS office and relevant programs.


Desirable Attributes


·       Strong commercial and financial understanding of the business

·       Strong leadership skills and the ability to motivate a team

·       A team player with strong analytical, communication, interpersonal and people management skills. Strong planning and organising skills

  Required Skills:

Succession Planning People Management Export Mechanical Engineering MS Office Leadership Communication Engineering Planning Business Sales Management