- Managing the company clients’ accounts in accordance with the requirements and provide front line support to CEO/COO.
- Leading all the project productions/outcomes and drive content & creative strategy. Managing client expectations and satisfaction on high standards on every campaign.
- Working with other teams, especially Strategists to find insights & provide creative inputs.
- Reporting process/outputs/results to CEO/COO and deliver presentations to clients.
- Responding to customer enquiries and complaints; providing specific solutions when problem/issue occurs.
- Creating opportunities to grow business in term of revenue on assigned accounts.Gaining trust and maintaining good relationship with clients.
- Coaching & supervising Account Executives to manage accounts and accomplish assignments in a timely and efficient manner such as campaign performance, media plan, contract preparation…
- Supporting CEO/Sales Manager to enforce all of Vietbuzzad’s policies including; ad specifications, bundling requirements (if necessary), pricing guidelines, turnaround times and general advertising terms….
- Developing team member qualified for company business need such as assigning jobs, managing team workload and performance, giving feedback to team members in timely manner periodically.
- Inspiring all the relevant teams, and solve everyone’s difficulties; listen to team member difficulties and motivate them; give recognition for good performance as well as manage poor performance
- Deliver training and coaching to team members to enhance their skills and knowledge in project management.
- Acting as the key interface between the customer and all relevant divisions.
Pricing Satisfaction Enquiries Presentations Coaching Advertising Specifications reporting Strategy Project Management Business Sales Training Management