Job Openings IT Administrator

About the job IT Administrator

Job brief

People First Consult (PFC) is recruiting an IT Administrator on behalf of a confidential client in the manufacturing industry. The successful candidate will manage day-to-day IT operations at the OpCo level, ensure the reliability, security, and availability of local technology services, provide first-level technical support to users, and implement Group IT policies, standards, and transformation initiatives locally to support efficient business operations.

Responsibilities

1. Infrastructure and IT operations

  • Maintain local networks, internet connectivity, Wi-Fi, switches, firewalls and endpoints.
  • Monitor local servers and infrastructure, where applicable.
  • Coordinate maintenance, repairs, licences and technology vendors.
  • Maintain an accurate IT asset inventory and infrastructure documentation.
  • Ensure local IT services support production and other business operations.

    2. First-level support and incident management
  • Serve as the first point of contact for users and business stakeholders in Ethiopia.
  • Troubleshoot devices, connectivity, access and common application issues.
  • Log, prioritise and track incidents through to resolution.
    Escalate specialist issues to Group IT, the Syspro administrator or the relevant service provider.
  • Communicate service disruptions and expected resolution times to affected users.

    3. Cybersecurity and compliance

  • Implement Group security policies and technical standards.
    Coordinate endpoint protection, patching, MFA, access reviews and device compliance.
  • Report suspicious activity and follow the Group incident response process.
  • Verify that backups are running, escalate failures, and support periodic recovery tests.
  • Maintain evidence for internal audits and compliance reviews.

    4. Syspro ERP coordination

  • Provide first-level troubleshooting and identify the business impact of ERP incidents.
  • Liaise with the Syspro administrator on incidents, change requests and planned maintenance.
  • Coordinate user access requests and approvals under established controls.
  • Help test changes and communicate releases to local users.
    Track outstanding ERP issues and keep the Ethiopia business informed.

    5. Implementation of Group IT strategy

  • Translate Group IT initiatives into local action plans and milestones.
  • Implement approved policies, SOPs and standard configurations.
  • Coordinate local work on infrastructure upgrades, cybersecurity, data projects and other approved programmes.
  • Track deliverables, risks, dependencies and overdue actions.
  • Report progress against the Group IT roadmap.

    6. Business engagement and reporting

  • Build working relationships with country leadership, Finance, HR, Production and other departments.
  • Understand operational challenges and identify technology improvement opportunities.
  • Prepare a monthly country IT report covering service performance, security, projects, risks and value delivered.
  • Maintain a register of IT risks and improvement opportunities.

Requirements

    Essential
  • Strong networking, infrastructure and endpoint management skills.
  • Experience with Microsoft 365, identity management, cybersecurity controls and backup operations.
  • Good incident management and vendor coordination skills.
  • Strong communication and stakeholder management skills.
  • Ability to work independently, document work clearly and escalate appropriately.
    Desirable

    • Manufacturing or production environment experience.
    • Experience supporting an ERP system such as Syspro.
    • Relevant certifications, for example CISSP, ITIL or ISO 27001.

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