Engagement Lead (Customer Sucess Manager)

Location: Remote, UK-aligned time zone preferred

Portabl is a pre-revenue startup on a mission to make compliance and benefits simple and accessible for contractors, freelancers, and gig workers. We're building a platform that combines onboarding, compliance, and optional benefits into a seamless experience for non-permanent workers and were moving fast.

Were looking for a hands-on Customer Success Lead to drive adoption, activation, and revenue growth from day one.

What You'll Do:

Customer Activation

• Ensure high conversion of contractors into active subscribers after new client launches.
• Own onboarding journeys that drive early engagement and long-term retention.

Revenue Growth

• Promote elective add-ons such as insurance, lifestyle perks, and benefits.
• Maximise user lifetime value (LTV), upsell opportunities, and commission revenue.

Community Engagement

• Identify and build relationships with contractor, gig, and fractional worker communities.
• Launch campaigns and partnerships to generate new sign-ups from outside our core clients.

Success Metrics

• 70%+ activation of client contractor base within 30 days of launch.
• 50%+ monthly active users on the platform.
• 2030% of users purchasing at least one elective product.
• Growth in new user sign-ups sourced from external communities.

You Should Have:

• Proven experience in Customer Success, Growth, or Marketing, ideally in SaaS, fintech, insurtech, or marketplace businesses.
• A track record of driving user adoption, engagement, and upsell in digital products.
• High comfort working in early-stage startups with limited structure and fast-changing priorities.
• Strong analytical skills youre confident interpreting dashboards, user behavior data, and ARPU metrics.
• Excellent communication and campaign execution skills able to lead comms across email, in-product, and community channels.