Customer Service - English & Mandarin Speaker

Job brief

We are currently hiring for the position of Customer Service Agent L1 (English & Mandarin Speaker) for urgent needs (ASAP).

Responsibilities

• Respond to customer inquiries via live chat quickly and accurately
• Handle and resolve customer complaints professionally and empathetically
• Provide accurate information about products, services, and company policies
• Assist customers with the ordering process, order tracking, and cancellations
• Process returns and exchanges in accordance with company policy
• Record customer interactions and escalate issues when necessary

Requirements

• Fluent in English and Mandarin/Chinese, both spoken and written
• Proof of language proficiency in the form of certificates, test results, or relevant professional experience 
• Experience as a Customer Service representative or project-based Customer Service representative is a plus
• Education in Taiwan or China is a plus
• Willing to work shifts
• Able to adapt to a fast-paced and dynamic work environment
• Possess good communication skills, attention to detail, and a solution-oriented mindset
• Willing to be processed and join the team in the near future