Technical Project Manager

Our client is seeking an experienced Technical Project Manager to lead the end-to-end implementation of cloud telephony and contact centre solutions for mid-market and enterprise customers.

This role combines technical project management, hands-on implementation, and customer-facing delivery, ensuring successful deployments from initial planning through go-live.

The successful candidate will manage multiple projects, coordinate technical teams, oversee platform configurations and integrations, and ensure timely delivery with high customer satisfaction.


Key Responsibilities

Project Management & Delivery

• Lead end-to-end UCaaS and CCaaS implementations, from project kickoff through deployment and handover.
• Manage project timelines, scope, milestones, risks, and dependencies.
• Serve as the primary customer contact, coordinating technical workshops, status updates, testing, and go-live activities.
• Oversee multiple concurrent implementations while maintaining delivery quality.
• Manage project changes, technical escalations, and stakeholder expectations.

Technical Implementation

• Configure and deploy cloud telephony solutions, including Zoom Phone and Zoom Contact Center.
• Manage telephony configurations covering call routing, queues, auto attendants, PSTN, BYOC, E911, and call recording.
• Oversee contact centre configurations, including IVR, omnichannel routing, agent workflows, analytics, and quality management.
• Coordinate number porting, carrier readiness, integration testing, and production cutovers.
• Identify and resolve technical dependencies involving SIP, networking, firewalls, SBCs, and security.

Customer & Stakeholder Management

• Translate customer business requirements into technical delivery plans.
• Collaborate with engineering, sales, support, and external technology partners to resolve implementation challenges.
• Provide guidance on platform capabilities, configurations, and deployment best practices.
• Coordinate customer training, testing, and operational readiness.
• Maintain project documentation and ensure smooth handover to support teams.
  

Required Qualifications

• 5+ years of technical project management experience, preferably in telecommunications, cloud communications, or enterprise technology.
• Hands-on implementation experience with Zoom Phone and/or Zoom Contact Center, or comparable UCaaS/CCaaS platforms.
• Strong understanding of SIP, PSTN, BYOC, number porting, and E911.
• Knowledge of contact centre technologies, including IVR, call routing, queues, and agent workflows.
• Familiarity with networking concepts, including QoS, firewalls, and Session Border Controllers (SBCs).
• Proven ability to manage multiple customer implementations simultaneously.
• Strong communication, stakeholder management, and technical problem-solving skills.
  

Work Setup

• 100% remote
• Night shift