Customer Service Agent (m,f) Polish: Sportswear

Start: 2nd May

DUTIES AND RESPONSIBILITIES:

• Management of incoming calls, chats, messages and emails

  Identify and assess customers needs to achieve satisfaction

  Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed.

  Build sustainable relationships of trust through open and interactive communication

  Provide accurate, valid and complete information by using the right methods/tools

  Meet personal/customer service team targets and case handling quotas

  Keep records of customer interactions, process customer accounts and file documents

  Follow communication procedures, guidelines and policies

• Customer support and sales (cross sales- up sales)

REQUIREMENTS:

• Polish C2 level and B2 English, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Ability to identify, apply and explain your product and/or service expertise with clarity.
• Sales orientation is really important and required

OFFER:

• Excellent remuneration package
• Private medical insurance
• Unlimited contract
• Shifts Mon to Fri : 10 -19.00
• Meal cards
• Performance bonus
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

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