Customer Support Specialist (M/F)

Customer Experience Specialist Digital Advertising (On-site | Lisbon)

Location: Lisbon, Portugal (presencial)
Shifts: Rotational (06h00 or 21h07) | Monday to Sunday
Contract: 12-month renewable
Language: English (C1 minimum)

Passionate about creating meaningful digital experiences?

Join a multicultural customer operations team based in Lisbon, working with a global leader in the social media and digital advertising space, supporting small and medium-sized businesses around the world.

Your Mission:

As a Customer Experience Specialist, you will:

• Support business clients via phone, chat and email;

• Guide users through self-service digital advertising tools;

• Provide both pre-sales and post-sales assistance with a human-first mindset;

• Represent a global tech brand through empathetic, solution-oriented interactions;

• Maintain service excellence with a focus on customer satisfaction (CSAT).

What You Bring:

• Fluency in English (C1 level or higher);

• Strong communication and empathy clients should feel your smile;

• Ability to de-escalate and problem-solve under pressure;

• Respect for confidentiality and sensitivity in client interactions;

• Quick learner with a comfort level in digital tools and platforms;

• Availability for rotating shifts (day or night).

Training & Onboarding:

• Duration: 15 business days, full-time (8h/day);

• Format: On-site, immersive onboarding covering tools and client ecosystem;

• Includes paid training allowance.

Whats in it for You:

• Base salary + performance incentives;

• Meal card + holiday & Christmas allowances;

• Private health and dental insurance;

• Paid annual leave under Portuguese law (22 days/year after 1st year).

Workplace:

Modern office in Lisbon Tejo area
Easily accessible by public transport (metro, train, bus).

Are you ready to support global businesses and deliver real impact?

Apply now via our career portal