Guest Services Executive - Presencial 2026

About the Opportunity

Join one of Dubai's leading luxury hospitality groups and become part of a team dedicated to delivering seamless guest experiences from arrival to departure.

As a Guest Services Executive, you will be the first point of contact for guests throughout their stay, ensuring every interaction is professional, personalized, and memorable. Working closely with multiple hotel departments, you will help create exceptional experiences while maintaining the highest standards of luxury hospitality.

Key Responsibilities

• Welcome guests and manage check-in and check-out procedures efficiently and professionally.
• Respond promptly to guest inquiries, requests, and special requirements with personalized service.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, Food & Beverage, and other departments to ensure seamless guest experiences.
• Arrange transportation, dining reservations, amenities, and other guest services.
• Maintain accurate guest records, preferences, and profiles to support personalized service.
• Support VIP and repeat guest recognition initiatives while delivering exceptional hospitality.
• Promote hotel facilities, services, and experiences, identifying opportunities to enhance the guest journey.
• Handle guest feedback and resolve concerns professionally, escalating complex matters when necessary.
• Ensure compliance with hotel policies, privacy standards, and health & safety procedures.
• Contribute to a positive team environment while maintaining the highest standards of professionalism and guest care.

What We're Looking For

• 1–2 years of experience in Front Office, Guest Services, Guest Relations, or another guest-facing role within the hospitality industry.
• Excellent communication and interpersonal skills with a passion for guest service.
• Previous experience in a luxury hotel or premium hospitality environment is highly desirable.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong problem-solving skills and confidence handling guest requests and concerns.
• Hospitality degree or diploma is considered an advantage.
• Excellent spoken and written English; additional languages are highly desirable.
• Professional appearance, positive attitude, and commitment to delivering exceptional guest experiences.

What We Offer

• Competitive tax-free salary.
• Company-provided accommodation.
• Transportation to and from work.
• Duty meals.
• Medical insurance.
• Annual paid leave.
• Flight ticket from your home country to Dubai.
• Ongoing learning and career development opportunities.
• The opportunity to work with one of the world's leading luxury hospitality employers.

Recruitment Process

Selected candidates will be invited to attend an in-person interview with the employer's recruitment team and PHRS during our August 2026 Recruitment Tour:

Buenos Aires: August 10–11

Bogotá: August 13–14

Medellín: August 16–17