Senior Guest Services Executive - Presencial 2026

About the Opportunity

Join one of Dubai's leading luxury hospitality groups and lead exceptional guest experiences across multiple hotel operations.

As a Senior Guest Services Executive, you will oversee daily guest service operations while supporting teams across Front Office, Concierge, Executive Lounge, Recreation, Spa, and other guest-facing departments. You will play a key role in maintaining service excellence, mentoring team members, and ensuring every guest enjoys a seamless and memorable stay.

Key Responsibilities

• Supervise daily guest service operations across Front Office, Concierge, Executive Lounge, Recreation, Spa, Fitness, and other guest-facing areas.
• Lead and support team members to consistently deliver exceptional guest experiences in line with luxury hospitality standards.
• Handle escalated guest concerns, special requests, and VIP requirements with professionalism and efficiency.
• Monitor service quality, ensuring compliance with brand standards, safety procedures, and operational policies.
• Coordinate with multiple hotel departments to ensure seamless service delivery throughout the guest journey.
• Support recreational activities and seasonal guest programs while promoting guest engagement and satisfaction.
• Mentor, coach, and train team members to continuously improve performance and service standards.
• Build strong relationships with VIP and returning guests by delivering personalized hospitality.
• Assist in managing operational incidents and ensuring guest safety and satisfaction.
• Contribute to process improvements that enhance operational efficiency and the overall guest experience.

What We're Looking For

• 2–3 years of experience in Front Office, Guest Services, Customer Service, or another guest-facing role within a luxury hotel.
• Previous experience supporting or coordinating hotel operations and guest service teams.
• Strong leadership, coaching, and problem-solving skills.
• Excellent communication and interpersonal abilities with a passion for luxury hospitality.
• Ability to manage multiple priorities in a fast-paced, multicultural environment.
• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or a related field is considered an advantage.
• Excellent spoken and written English; additional languages are highly desirable.
• Professional appearance with exceptional attention to detail and a commitment to service excellence.

What We Offer

• Competitive tax-free salary.
• Company-provided accommodation.
• Transportation to and from work.
• Duty meals.
• Medical insurance.
• Annual paid leave.
• Flight ticket from your home country to Dubai.
• Ongoing learning and career development opportunities.
• The opportunity to work with one of the world's leading luxury hospitality employers.

Recruitment Process

Selected candidates will be invited to attend an in-person interview with the employer's recruitment team and PHRS during our August 2026 Recruitment Tour:

Buenos Aires: August 10–11

Bogotá: August 13–14

Medellín: August 16–17