Butler - DHTL

PHRS Hospitality Experts is currently looking for experienced and service-oriented Butlers to join the Rooms Division team of a prestigious luxury hospitality property in Dubai, UAE.

This opportunity is ideal for hospitality professionals with a strong background in luxury guest services, personalized hospitality, and exceptional attention to detail who are passionate about creating memorable experiences for discerning international guests.

About the Role

As a Butler, you will be responsible for delivering highly personalized, discreet, and attentive service throughout the guest journey, ensuring every guest enjoys an exceptional luxury hospitality experience.

You will act as a dedicated point of contact for guests, anticipating their needs, coordinating special requests, and working closely with other hotel departments to provide seamless and memorable service.

Key Responsibilities

• Deliver exceptional, personalized Butler service in accordance with luxury hospitality standards.
• Welcome guests and provide a warm, professional, and memorable arrival experience.
• Anticipate guest preferences, needs, and special requests throughout their stay.
• Assist with guest arrivals, departures, luggage handling, and room orientation.
• Coordinate personalized in-room services, amenities, and special arrangements.
• Support unpacking, packing, and wardrobe organization services when requested.
• Assist guests with restaurant reservations, transportation arrangements, and other personalized requests.
• Maintain regular communication with guests while respecting their privacy and preferences.
• Coordinate closely with Housekeeping, Front Office, Concierge, Food & Beverage, and other departments to ensure seamless service delivery.
• Ensure guest rooms and suites are prepared according to the highest standards of presentation and comfort.
• Handle guest feedback, requests, and concerns promptly, professionally, and discreetly.
• Maintain accurate guest preference records to enhance personalized service.
• Demonstrate excellent knowledge of hotel facilities, services, and local attractions.
• Maintain impeccable grooming, professional presentation, and confidentiality at all times.
• Participate in daily briefings, training sessions, and continuous service improvement initiatives.

Requirements

• Previous experience as a Butler, Guest Relations Agent, VIP Guest Services Agent, or similar guest-facing position in a luxury hotel or resort.
• Strong understanding of personalized luxury hospitality and international guest service standards.
• Previous experience working with VIP guests or high-profile clientele is highly desirable.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to anticipate guest needs and deliver proactive, detail-oriented service.
• Strong organizational skills and the ability to manage multiple guest requests efficiently.
• High level of professionalism, discretion, and confidentiality.
• Polished appearance, positive attitude, and a genuine passion for hospitality.
• Ability to work effectively in a fast-paced, multicultural luxury environment.
• Fluent English is required.
• Additional languages, including Arabic, French, Spanish, Italian, or German, are an advantage.
• Previous luxury hospitality or Middle East experience is highly desirable.

Position Details

Position: Butler
Location: Dubai, United Arab Emirates
Department: Rooms Division – Guest Services
Employment Type: Full-Time / International Contract

Employment Benefits

• Competitive salary package.
• Service charge.
• Shared company accommodation.
• Company-provided transportation to and from work.
• Meals on duty.
• Private medical insurance.
• Life insurance.
• Flight allowance every 24 months.
• Uniform provided by the company with complimentary laundry service.
• International learning and career development opportunities.
• Employee benefits across the company's international luxury hospitality portfolio.

Working Schedule

Alternating weekly roster: 5 working days with 2 days off, followed by 6 working days with 1 day off.

Minimum 48 working hours per week, excluding meal breaks. Daily shift schedules vary depending on the outlet and department.

Ready for Your Next International Career Move?

If you are passionate about personalized luxury hospitality, enjoy anticipating guest needs, and have the professionalism and attention to detail required to deliver exceptional Butler service, we would love to hear from you.

Apply now and take the next step in your international hospitality career with PHRS Hospitality Experts.