Junior Mixologist - QHR

The Associate Experience:

The hiring hotel believe exceptional work deserves exceptional care. They offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

- A competitive salary and benefits package

- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl

- A birthday day off (because your milestones matter!)

- Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with them.

About the Role:

Guest satisfaction:

• Ensures to deliver the brand promise and always provide exceptional guest service.
• Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
• Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.

Operations:

• Ensure that the guests' dining experience is one to remember.
• Maintain a high-profile during service whilst being polite and helpful.
• Promote and establish a regular guest base, remember their likes and dislikes.
• Smile and maintain eye contact with the guests.
• Provide prompt, unobtrusive, attentive service.
• Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform.
• Maintain a high standard of personal hygiene.

Prior to Service:

• Report for duty on time and be prepared for your shift. Adhere to agreed break times.
• Ensure the bar has had all required opening procedures adhered to prior to starting a shift.
• Ensure all MEP requirements have been met prior to service.
• Requisition all necessary supplies.
• Transport supplies from storeroom to bar set-up area and make sure enough ice is in stock.
• Check cleanliness and condition of bar unit (C02 lines, soda tanks, soda guns, drain, etc.).
• Check condition and cleanliness of blender, shaker and other tools.
• Check the temperature of refrigeration units.
• Ensure all out of stock items have been issued in the correct format.
• Ensure all stocks have been brought from cellars in the appropriate manner and time.

During Service:

• Take instructions from your supervisor and manager, anticipate their requirements.
• Control and manage your section.
• Serve within the structure of the order of service.
• Respond to any menu/drinks queries with knowledgeable answers.
• Ensure that individual Mise en Place for each order is known and placed on table.
• Understand customers to be prioritized - SAGs unhappy customers, regulars etc.
• Ensure your working environment remains clean and tidy.
• Ensure the guests' needs come first.
• React promptly and deal with any issues, complaints, breakages, spillages in the correct manner.
• Communicate any unresolved issues to the supervisor.
• Provide a consistent positive attitude when dealing with other associates.
• To provide excellent teamwork to assist others.

After Service:

• Ensure the bar is re-stocked and rubbish is removed.
• Re-establish MEP requirements.
• Ensure everything is left clean and tidy.
• Report any outstanding issues to the Supervisor/Head Bartender/Bar Manager.
• Follow closing procedures precisely.
• Ensure the cellar spaces are maintained in the appropriate manner.

General Focus:

• To have a full working knowledge of all beverage items, including wines.
• To have a full knowledge of spirits, beers, wines, alcoholic and nonalcoholic beverages.
• To have a full understanding of all items of equipment, their uses, and where they are kept.
• To have a thorough working knowledge of the POS system.
• To have a full knowledge of bar OS&E and drinks garnishes
• To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.
• Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
• Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.