Receptionist

PHRS Hospitality Experts, in collaboration with our international recruitment partner, is looking for experienced and service-oriented Receptionists to join the Guest Services team onboard a leading international luxury cruise line.

This opportunity is ideal for hospitality professionals with a strong background in luxury hotel reception, front office operations, and personalized guest service who are passionate about delivering exceptional experiences to international guests.

About the Role

As a Receptionist, you will be responsible for providing professional, efficient, and personalized front desk services to guests onboard.

You will serve as a key point of contact for guest inquiries, requests, and assistance, ensuring a seamless and welcoming experience throughout their journey while maintaining the highest standards of luxury hospitality.

Key Responsibilities

• Welcome guests and provide professional, friendly, and personalized reception services.
• Assist guests with inquiries, requests, and general information about onboard services and facilities.
• Support guest check-in, check-out, embarkation, and disembarkation procedures.
• Handle guest accounts, payments, and financial transactions accurately and professionally.
• Perform cash-handling duties, including transactions in US dollars and other currencies when required.
• Apply appropriate currency exchange procedures and maintain accurate financial records.
• Respond promptly to guest requests, concerns, and complaints, ensuring effective follow-up and resolution.
• Coordinate with Housekeeping, Concierge, Food & Beverage, and other onboard departments to ensure seamless guest service.
• Maintain accurate guest information, records, and front desk documentation.
• Follow established reception procedures, confidentiality standards, and financial control policies.
• Maintain a professional appearance and a welcoming reception environment.
• Support the Guest Services team during busy operational periods.
• Participate in mandatory training, operational briefings, and shipboard safety procedures.

Requirements

• Minimum 2 years of experience as a Receptionist in an international 5-star hotel or luxury property.
• Strong knowledge of front office operations, reception procedures, and luxury guest service standards.
• Experience in cash handling, including knowledge of US currency and exchange rates.
• Fluent English is mandatory, both written and spoken.
• Fluency in at least one additional language is required, such as Spanish, French, German, Italian, or Portuguese.
• Excellent communication, interpersonal, and guest engagement skills.
• Strong organizational abilities and attention to detail.
• Ability to handle guest requests and resolve concerns professionally and efficiently.
• High level of accuracy when handling payments and financial transactions.
• Professional appearance, positive attitude, and a genuine passion for hospitality.
• Ability to multitask and work effectively in a fast-paced, multicultural environment.
• Familiarity with hotel property management systems (PMS) and front office software is an advantage.
• Previous cruise ship experience is an advantage.

Position Details

Position: Receptionist
Location: Onboard – International Cruise Operations
Department: Guest Services – Front Office
Employment Type: Shipboard Contract

Onboard Benefits

• Accommodation provided onboard.
• Meals provided onboard.
• International and multicultural working environment.
• Opportunity to gain experience in luxury cruise hospitality.
• International career development opportunities.

Ready to Take Your Hospitality Career Onboard?

If you have experience in luxury hotel reception, excellent communication skills, and a passion for delivering outstanding guest experiences, we would love to hear from you.

Apply now and take the next step in your international hospitality career with PHRS Hospitality Experts.