Senior Product Manager

Title： Senior Product Manager, Japan

Industry / 領域

# Retail DX

# Traveltech

# Fintech

About Pie Systems / Pie Systemsについて

Empowering local partners, globally. Delighting global tourists, locally.

Pie Systems is building a digital platform to transform and grow global tourism, beginning with the $70B+ tax-free shopping industry. Our flagship app, Pie VAT, makes tax-free shopping effortless for travelers while providing retailers with a digital, cost-free tax refund solution. We are a global, VC-backed startup with offices in Tokyo, San Francisco, and Copenhagen.

Pie Systemsは、世界の観光産業を変革するデジタルプラットフォームを構築しています 。70億ドル規模の免税ショッピング業界を起点に、データとデジタルを活用して旅行者と地域ビジネスをつなげています。主力プロダクト「Pie VAT」は、旅行者にはスムーズな免税手続きを、リテーラーには無料で使えるデジタルソリューションを提供します。東京・サンフランシスコ・コペンハーゲンを拠点に、グローバルに展開中のVCバックスタートアップです。

Why Join Pie Systems / 入社の魅力

At Pie Systems, you will shape the future of tourism tech in Japan, one of our most strategic and fastest-growing markets. This is not just a PM role — its a chance to build something impactful from the ground up as a leader in our main market.

Pie Systemsで働くことは、急成長する日本市場の観光テックの未来を創ることを意味します。単なるPMではなく、メインマーケットである日本において、まだ世の中にないサービスをゼロから構築し、長期的な価値を生み出すリーダーシップポジションです。

Global Growth: Work in a fast-growing TravelTech startup backed by leading investors.

Innovation: Shape how millions of travelers and retailers connect through data and digital innovation.

Diversity: Collaborate with passionate teammates across Tokyo, SF, and Copenhagen.

Flexibility: Culture of ownership, transparency, and flexible hybrid work.

Role Overview / 職務概要

We are looking for a hands-on technical Senior Product Manager based in Tokyo to help shape and push our product forward. As a core member of our product and engineering team, you will contribute to our innovation roadmap, especially for the Japanese market. This role focuses on products for both our store partners and our tourist app.

製品主導（Product-first）の考え方に基づき、日本市場向けのロードマップ策定から実行までをリードするシニア・プロダクトマネージャーを募集します 。店舗向けソリューションおよび旅行者向けアプリの両方を担当し、グローバルのビジネス・開発チームと連携して新機能の実装を推進します 。

Reports to: Product Lead (USA), dotted line to Japan CEO (Tokyo).

Location: Tokyo, Japan (Hybrid).

Type: Full-time / 正社員.

Key Responsibilities / 主な職務内容

Strategy & Tactics: Drive the strategy and timelines for building engagement across consumer and merchant products.

Product Development: Partner with global engineering to build platforms for customer data, personalization, and experimentation.

Innovation: Develop industry-leading features that serve store partners via design and clever applications of data.

Collaboration: Work with the Japan team to understand customer pain points and define solutions with the global organization.

Integration: Scope and define integration projects with other technology partners.

Requirements / 応募要件

Must-Have

Language: Fluency in both (written and spoken) Japanese and English.

Experience: 5+ years of product management or equivalent experience.

Analytical Skills: Experience driving growth initiatives with deep data analysis capabilities.

Customer Empathy: Ability to shape product execution based on customer needs and pain points.

Mindset: A humble, "scrappy," and "get-it-done" mindset with comfort in ambiguity.

Strategic Thinking: Strong logical structuring abilities and a data-driven mentality.

Residency: Lives in Japan with a valid working permit.

Nice to Have

Experience in startup or high-growth environments (especially Travel/Fintech/Retail).

Knowledge of tax-free shopping or cross-border commerce.

Ability to build processes from zero.