Job Openings Salesforce UX Designer & Adoption Manager

About the job Salesforce UX Designer & Adoption Manager

Salesforce UX Designer & Adoption Manager

Australian citizenship required. No PR or Work Visa holders. Must hold active NV1 security clearance. Must be able to work from Canberra on a hybrid basis (3 days a week)

What to submit?

  1. A tailored resume in docx format

  2. A one page (5000 character) summary response to the selection criteria below.


RFQ Details

  • RFQ ID: LH-04005

  • Closing Date: Wednesday, 23 July 2025 11:59pm (Canberra time)

  • Estimated Start Date: Monday, 06 October 2025

  • Initial Contract Duration: 12 months

  • Extension Term: 12 months

  • Number of Extensions: 2

  • Experience Level: APS5/APS6 equivalent

  • Security Clearance: Must hold NV1

  • Location of Work: ACT

  • Working Arrangements: Hybrid

    Typically 3 days in the Canberra office, 2 days from home. Flexibility subject to negotiation.

  • Maximum Hours: 40 hours per week

Client Details

  • Agency: Department of Foreign Affairs and Trade


Job Details

DFATs Commercial Application and Delivery Section requires a Salesforce UX Designer and Adoption Manager to support UX research, design, and adoption activities across Salesforce projects and business-as-usual systems.

Key Duties and Responsibilities

  • Elicit business requirements and user persona journeys

  • Prepare wireframes and design prototypes

  • Conduct and apply end-user research

  • Ensure compliance with Salesforce UX best practices and federal UX standards

  • Collaborate with stakeholders and project leads

  • Deliver UX documentation, assessments, and research outputs

  • Support change management, user adoption, and training

Selection Criteria

Max 5000 characters total in one-page pitch (individual responses not required)


Essential Criteria

  1. Minimum 3+ years in performing Salesforce user experience design

  2. Specialist skills in:

    • Salesforce UX design (certified)

    • Public Sector Solutions

    • Lightning and Omnistudio UI

    • WCAG2.0 compliance

    • Mock-up tools such as Visio

  3. Ability to meet Service and Inclusion standards of the Federal Digital Experience Policy

  4. Active NV1 clearance


Desirable Criteria

  1. Knowledge of ADKAR, Kotter, Prosci, ACMP change methodologies

  2. Experience with Salesforce training content: in-app training, videos, e-learning, guides

  3. Experience supporting user adoption in Agile/PRINCE2 environments

  4. Salesforce Administrator certification

Additional Submission Requirements

  • Acknowledge DFATs DecemberJanuary contractor stand-down period (46 weeks)

  • Confirm express candidate representation

  • Declare subcontracting intentions (300 characters)

  • Declare enforceable restraint of trade (300 characters)

  • Acknowledge requirement for active NV1 clearance (no upgrades or new sponsorships)


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