About the job Category Owner B2B PinService
About the role
Pinhome is seeking a Head of B2B Services / Category Owner to lead and own our B2B services business line end-to-end.
This role carries full P&L ownership and is responsible for building, operating, and scaling Pinhomes B2B services offering across commercial and residential property segments. The role acts as the single accountable owner for commercial strategy, client relationships, service delivery performance, and business outcomes.
You will work closely with senior leadership and central teams to establish a robust, execution-ready B2B operating model, ensuring Pinhome delivers enterprise-grade service quality while maintaining operational discipline and profitability.
This is a highly cross-functional leadership role that combines commercial ownership, account leadership, operational design, and team building.
What You Will Do
- Business & P&L Ownership
Own the end-to-end P&L of the B2B services business line
Define pricing strategy, margin structure, and cost discipline across services
Drive sustainable revenue growth while maintaining service quality and delivery reliability
- Commercial & Client Leadership
Act as the primary commercial and account owner for key B2B clients
Lead client engagements from proposal, contracting, and onboarding through ongoing delivery
Build long-term client partnerships based on performance, trust, and accountability
Service Model & Process Design
Design and formalize B2B service models, engagement structures, and contracting frameworks
Define SOPs, SLAs, governance mechanisms, and escalation models suitable for enterprise clients
Ensure services are operationally sound, scalable, and execution-ready
- Operations & Delivery Oversight
Oversee end-to-end service delivery across multiple service categories
Ensure operational excellence across: Fulfillment reliability, service quality and compliance, vendor and subcontractor performance, and work closely with Operations, Supply, and Quality teams to continuously improve delivery standards
- Team Building & Leadership
Build and lead the core B2B team, including commercial, operations, and support roles as the business grows
Set clear ownership, performance expectations, and execution cadence
Act as a hands-on leader during critical client engagements and operational milestones
- Cross-Functional Collaboration
Partner with Category, Operations, Supply, Finance, Legal, and Product teams to ensure alignment
Translate client needs into internal execution plans and system requirements
Represent B2B priorities at senior management discussions
What You Will Need
10–12+ years of experience in B2B services, facilities management, operations-led businesses, or complex service organizations
Proven experience owning or managing a business line or P&L
- Strong background in:
Commercial negotiations and client management
Service operations and delivery governance
SOP, SLA, and process design
Ability to operate comfortably across strategy and execution
Experience working with multiple stakeholders and managing service partners or vendors
Strong analytical and financial acumen (pricing, margin, cost control)
High ownership mindset with the ability to build structure in ambiguous environments
Excellent communication, leadership, and decision-making skills
About the team
This role is the single accountable owner of Pinhomes B2B services business success is measured by:
- Client satisfaction and retention
- Service quality and reliability
- Business profitability and scalability
The role operates with high autonomy while being closely aligned with senior leadership.
B2B services require enterprise-grade discipline, clarity of ownership, and operational rigor. This role ensures that Pinhome delivers B2B services with the same reliability, accountability, and professionalism expected by institutional clients, while building a scalable foundation for long-term growth.