Regional Growth & Operations Manager (Bali Area)

About the Role:
The Regional Leader/City Supervisor/Area Manager will be responsible for overseeing and growing the PHS business within a designated city or region. This includes driving revenue, maintaining profitability, and ensuring a balanced and efficient operation of supply and demand. The role requires a mix of strategic planning, operational oversight, and team leadership.

What You Will Do

• Revenue Growth

  • Develop and execute strategies to grow revenue in the assigned region.

  • Identify and capitalize on new business opportunities, partnerships, and initiatives.

  • Set and achieve monthly/quarterly revenue targets.

• Profitability Management

  • Optimize operational costs while ensuring service quality.

  • Monitor key financial metrics (e.g., profit margin, cost per order).

  • Conduct regular analyses to improve efficiency and reduce overheads.

• Supply-Demand Management

  • Supply: Recruit, onboard, and manage service providers (cleaners, technicians, etc.) in the city.

  • Demand: Execute local marketing campaigns to generate leads and bookings.

  • Ensure alignment between supply (service providers) and demand (customer orders).

• Team Leadership

  • Lead and motivate city-level teams, including field operations, sales, and support staff.

  • Conduct regular performance reviews and provide training/coaching as needed.

  • Foster a culture of accountability, innovation, and excellence.

• Operational Excellence

  • Monitor daily operations to ensure smooth service delivery.

  • Resolve operational bottlenecks, including SP shortages or quality issues.

  • Oversee customer satisfaction, handling escalations and improving service quality.

• Data and Reporting

  • Analyze city-level KPIs (e.g., order volume, SP utilization rate).

  • Prepare and present performance reports to senior leadership.

  • Use data insights to refine operational strategies.

• Stakeholder Management

  • Collaborate with HQ teams (e.g., marketing, product, finance) to support regional goals.

  • Build relationships with local partners and government agencies as needed.

What You Will Need

• This is an in-city role, so you are required to be present in the city of operations.

• Immediate availability is preferred, but candidates with notice periods will also be considered.

• Entrepreneurial Mindset: A strategic thinker with an entrepreneurial spirit, capable of identifying and capitalizing on business opportunities.

• Passion in Service Industry and Impact: Have a strong interest and passion in delivering the best service and value proposition to both customer and service providers.

• Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams towards achieving common goals.

• Operational Excellence: Proven experience in managing operations, preferably in the service industry, with a focus on efficiency and customer satisfaction.

• Communication Skills: Excellent communication and interpersonal skills to liaise with internal teams, technicians, and customers effectively.