Counter Sales(External Applications Only)

Description:

Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed

Minimum Requirement:

• Grade 12 or equivalent NQF 4 qualifications.

• 1 year sales experience in a hardware retail, wholesale or similar environment

• 1 year carpentry experience would be advantageous

• Ability to perform basic calculations accurately.

• Well developed problem solving and analytical skills

• Must be willing to work shifts, weekends, and Public Holidays.

• Must be able to work under pressure.
• Key Performance Area
• Description
  
  • Accurate processing of order request received from customers
    
  • Accurate processing of sales made by customers
    
  • Accurate receipt of payments received and related banking processes
    
  • Provide reliable, prompt Customer Service.
    
  • Advise Customers correctly on product.
    
  • Assist Customer with any product queries.
    
  • Assist with Customer complaints timely.
  • Must be available in area of responsibility.
  • Assist in other departments as and when required
  • Product knowledge on all products and services offered
    
  • Assist with packing stock away as per allocated bins.
    
  • Ensure stock is merchandised immediately after being received.
    
  • Ensure sales counters is kept free of stock and in a presentable manner.
    
  • Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
    
  • Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
    
  • Be aware of suspicious behaviours or people and report any suspicions to Management.
    
  • No product to be loaded for a customer without proof of purchase or required documentation.

Values

Integrity

• Complying with generally accepted standards in activities related to the position.

• keeps promises.

• creates realistic expectations.

• is sincere.

• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.

• Works in an orderly fashion.

• Ensures that matters are handled in an orderly and accurate manner from start to finish.

• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.

• Deals with clients in a friendly manner.

• Shows involvement in the client's problem.

• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.

• Is focused on self-broadening and/or gaining more in-depth knowledge.

• Follows relevant training programmes and/or looks for opportunities to gain experience.

• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn