General Assistant

Job Description

Ensure comprehensive Customer Service in the Store and on any delivery truck you may be assisting with. Loading and merchandising of stock in store and onto delivery trucks, housekeeping within designated area of responsibility.

Requirements

Grade 12 or minimum of 1 (one) year work related experience

Ability to communicate in English and the dominant language spoken in the

geographical area where the position is available

Ability to perform basic calculations accurately

Must be willing to work shifts, weekends and Public Holidays

Must be able to work under pressure

Customer Service

Acknowledge all Customers and determine their needs

Advise Customers correctly on product

Assist Customer with any product queries

Assist with Customer complaints timely

Add on sales, e.g. paint v/s paint brushes, thinners, etc.

Ensure efficient Customer service by ensuring that Customers purchases are loaded without any delays

Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle

Advise Customers on the additional services provided:

o Delivery service / bulk deposits

o Glass cutting

o Plan reading

o Credit programmes

o Special orders

o Direct orders

o VIC Customer Programme

Must be certified in Product Knowledge

Must be available in area of responsibility

Housekeeping

Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your area without any risk of injury or irritation.

Correct shelf price labelling within area of responsibility.

Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule

Safety (OHSA) Requirements

Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer and staff safety) within area of responsibility

Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store

Report any discrepancies to the Retail Operations Manager

Ready for Business

Adhere to Ready for Business (DTT Checklist)

Loss Prevention and Security

  Identify any gaps in the displays, investigate causes and report any concerns to management

Be aware of suspicious behaviours or people and report any suspicions to management

No product to be loaded for a Customer without proof of purchase or required documentation