General Assistant

Job Description

Ensure comprehensive Customer Service in the Store and on any delivery truck you may be assisting with. Loading and merchandising of stock in store and onto delivery trucks, housekeeping within designated area of responsibility.

Requirements

• Grade 12 or minimum of 1 (one) year work related experience

• Ability to communicate in English and the dominant language spoken in the

geographical area where the position is available

• Ability to perform basic calculations accurately

• Must be willing to work shifts, weekends and Public Holidays

• Must be able to work under pressure

Customer Service

• Acknowledge all Customers and determine their needs

• Advise Customers correctly on product

• Assist Customer with any product queries

• Assist with Customer complaints timely

• Add on sales, e.g. paint v/s paint brushes, thinners, etc.

• Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s

• Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle

• Advise Customers on the additional services provided:

o Delivery service / bulk deposits

o Glass cutting

o Plan reading

o Credit programmes

o Special orders

o Direct orders

o VIC Customer Programme

• Must be certified in Product Knowledge

• Must be available in area of responsibility

Housekeeping

• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your area without any risk of injury or irritation.

• Correct shelf price labelling within area of responsibility.

• Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer and staff safety) within area of responsibility

• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store

• Report any discrepancies to the Retail Operations Manager

Ready for Business

• Adhere to Ready for Business (DTT Checklist)

Loss Prevention and Security

•  Identify any gaps in the displays, investigate causes and report any concerns to management

• Be aware of suspicious behaviours or people and report any suspicions to management

• No product to be loaded for a Customer without proof of purchase or required documentation