Assistant Retail Operation Manager(Internal Applications Only)

Description:

Protect and grow market share and profitably within Store in accordance with the Store, Area, and Company Strategy.

Requirement:

Minimum 2 years’ experience in similar Position.

Proficient in Microsoft Office Suite.

Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.

Valid Driver’s License.

Must have well developed Business Acumen.

Must be able to work under pressure.

Must be computer literate (Basic computer literacy).

Must have strong Leadership Skills.

Must have strong Administrative Skills.

Must have own transport and cell phone.

Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.

Must have strong Human Resources Management Skills.

Attention to detail.

Key Performance Area:

Sales

Issuing and follow up of quotations in order to generate sales.

Quote process and control Special Orders.

Reading of building plans and ensuring quotations are correct and within the agreed timeframe.

Manage the telephone, answer, and return calls, ensure follow ups are done.

Conduct Competitor Analysis to ensure competitiveness of the Store.

Communicate Bulk Deposit transfers to Customers.

Promote Loyalty Programmes (VIC and Charge Card Customers).

Deliveries

Manage an efficient delivery service and ensuring that the correct rates are charged.

Deliveries dispatched within the required time limit.

Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.

Asset Control - Stock

· Order stock.

· Manage and control shrinkage within the Store.

· Manage the PIC process.

· Manage Wall-to-Wall Stock-Take.

· Manage and control stock movement inside the Store relating to:

End Control

IBT’s

Customer Returns

Receiving

· Manage damage, obsolete and slow-moving stock items.

Analyse security requirements and implement changes.

Customer Service

Implementing and monitoring the Customer Service Strategy.

Reliable, prompt Customer Delivery Service.

Grow and maintain Customer and VIC client base.

Recommend Range improvements to suite the market.

Take action on Customer Surveys (implement Action Plans when required).

Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service.

Asset Control - Cash

Manage Debtors and RD Cheques within the Store.

Manage Petty Cash.

Manage daily Banking.

Manage shorts and overs.

Manage Credit Cards.

Asset Control – Fixed Assets

Maintenance and protection of racking and displays.

Maintenance and protection of signage (internal & external).

Maintenance of Forklift and Generator.

Maintenance and protection of IT Equipment and Telephone systems.

Maintenance and protection of the Safe / Vault.

Maintenance and protection of items listed on Asset Register.

Human Resource Management

Recruit and Induct all Employees.

Ensure Training and Development (certification and succession / back up plans) is in place for the Store.

Ensure Succession Planning and Career pathing is in place within the Store.

Manage manpower requirements in line with the Region and Store Strategy and Company benchmarks.

Ensure open communication / relations (TIC TAC Meetings) with the Store Employee Forum.

Manage Employee Relations.

Manage the performance management processes.

All Employee information and documents to be up to date on Digital Cabinet.

Store Safety (OHASA) Standards

Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.

Ensure Checklists complete.

Appointment of Safety and first aid Reps as per OHSA.

Report Incidents.

Take immediate action on any non-compliance once identified.

Record all OHASA incidents.

Ensure all Forklift drivers have a valid forklift drivers licence.

Ensure safe working conditions of all safety equipment.

Profitability

Manage the Store according to the Financial Model, benchmarks, and budgets.

P&L Way

Monitor adherence of Company standard compliance in Store (Internal Audit Results).

Implement and maintain controls and disciplines.

Implement Corrective Action Plans (PIP) where necessary.

Competencies:

Leadership

• Takes the lead.
• Inspires others.
• Takes responsibility.
• Gives employees their own responsibilities.
• Stimulates and uses input from others.
• Shows appreciation for good performance.

Result-oriented

• Makes an effort to achieve objectives.
• Has a clear goal in mind.
• Looks for a solution when achieving the objective becomes threatened.
• Finishes the job in time.

Planning

• Systematically organising activities and setting time frames, setting priorities.

• Ensures that the necessary means to perform the job are available on time.

• Puts matters in an efficient order when planning.

• Makes the plan understandable for everyone involved.

• Makes, and maintains a realistic plan.
• Sets priorities.

Delegating

• Delegating work in an understandable, structured and verifiable manner.

• When delegating, provides enough space and responsibility to be able to perform the task.

• Delegates enough work to complete his/her own tasks.

• When delegating, he/she clarifies what results are required at what time.

• When delegating, he/she indicates to the employee why he/she in particular is asked this question.
• Regularly checks the progress of delegated work

Performing under pressure

• Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.

• delivers good results under pressure.

• persists when faced with setbacks.

• continues to do the right thing under pressure, without making mistakes.
• maintains an even performance under pressure.

Market orientation

• Demonstrate being well informed about developments in the market.

• Actively seeks market information.

• Thinks of solutions to internal problems from the viewpoint of the organisation's market position.

• Informs him/herself about the offers and activities of competitors.
• Looks for opportunities that allow the organisation to benefit from market trends.

Integrity

• Complying with generally accepted standards in activities related to the position.

• keeps promises.

• creates realistic expectations.

• is sincere.

• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.

• Works in an orderly fashion.

• Ensures that matters are handled in an orderly and accurate manner from start to finish.

• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.

• Deals with clients in a friendly manner.

• Shows involvement in the client's problem.

• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.

• Is focused on self-broadening and/or gaining more in-depth knowledge.

• Follows relevant training programmes and/or looks for opportunities to gain experience.

• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn