Retail Manager - Supermarkets

Role Overview

We are hiring a proactive and hands-on Retail Manager to oversee daily operations of our supermarket. The ideal candidate will ensure high operational standards, excellent customer service, and strong team performance while driving sales and profitability.

Responsibilities

• Oversee daily store operations, ensuring cleanliness, stock availability, and visual merchandising

• Lead, train, and motivate staff to deliver exceptional customer service

• Manage scheduling, staffing levels, and team performance

• Monitor sales performance, track KPIs, and implement strategies to meet targets

• Maintain stock control, handle inventory planning, and reduce shrinkage

• Ensure proper execution of promotions and pricing updates

• Handle customer complaints and resolve issues promptly

• Ensure compliance with health, safety, and hygiene regulations

• Coordinate with suppliers, logistics, and central office as needed

• Report regularly to management on store performance and operational needs

Requirements

• Bachelors degree in Business, Retail Management, or related field (preferred)
• 3 - 5 years of experience in supermarket or large-format retail management

• Strong leadership and team management skills

• Excellent problem-solving and decision-making ability

• Knowledge of retail operations, merchandising, and inventory systems

• Ability to work flexible hours, including weekends and holidays

• Proficient in MS Office and retail POS systems