Hospitality Director

Requirement:

• Bachelors or Masters degree in Marketing, Business Administration, or related field.
• Minimum of 8-10 years of experience in hospitality or customer experience, with at least 3-5 years in a senior leadership or strategic role.
• Strong understanding of hospitality standards within the aviation, luxury, or travel industries.
• Proven experience in marketing strategy and project management.
• Familiarity with procurement and vendor negotiation processes.
• Exceptional leadership, communication, and customer service skills.
• Fluency in English and Arabic.

Responsibilities:

• Develop and execute a comprehensive hospitality strategy aligned with the brands values and customer expectations.
• Lead cross-functional teams to design and deliver exceptional guest experience programs across all service channels.
• Oversee in-flight catering, lounge services, cabin crew hospitality standards, and VIP services.
• Collaborate with marketing teams to promote brand image and customer satisfaction.
• Manage vendor relationships and procurement processes related to hospitality services and supplies.
• Drive customer feedback analysis and service innovation based on market trends and benchmarks.
• Lead strategic projects related to hospitality, including new product development and service improvement initiatives.
• Monitor key performance indicators (KPIs) related to guest experience and ensure continuous improvement.
• Provide leadership and coaching to hospitality teams at the operational and managerial levels.