Monitoring Assistant

Job Description:

The Monitoring Assistant supports UNICEF monitoring systems by managing communication with beneficiaries, collecting feedback, and maintaining accurate programme data.

Key Responsibilities:

• Receive, log, and respond to complaints, feedback, and suggestions
• Conduct phone interviews and data collection cal
• Follow up on reported issues with relevant departments
• Maintain databases and documentation
• Prepare weekly reports

Required Qualifications and Competencies:

Education and Work Experience:

• Secondary education with at least 4 years of relevant experience
• Experience in monitoring, reporting, or customer interaction is preferred
• Experience in humanitarian contexts is an asset
• Experience with UN/NGOs is an asset

Languages:

• Proficient in English and fluent in Arabic

Core Competencies:

• Strong interpersonal and communication skills
• Ability to work with vulnerable populations
• Strong networking and teamwork abilities
• Cultural sensitivity and adaptability
• Ability to work under pressure
• Good computer skills (MS Office and data tools)
• High level of confidentiality and professionalism
• Strong organizational and planning skills