Job Openings Jnr & Snr Customer Service Service Officer

About the job Jnr & Snr Customer Service Service Officer

Location: Singapore
Job Type: Full-time

Senior Customer Service Officer – EMTR & SEA

Why this role?
Were looking for a Senior Customer Service Officer to manage end-to-end order fulfillment across the EMTR and SEA regions. This role plays a critical part in delivering an excellent customer experience while driving operational efficiency across order processing, delivery, customs clearance, and reverse logistics.

Youll act as a key point of contact for customers and internal stakeholders, working closely with 3PL partners and cross-functional teams to resolve issues, meet KPIs, and continuously improve customer service and supply chain processes.

Key Responsibilities:

  1. Manage end-to-end order-to-cash (OTC) activities, including order entry, fulfillment, tracking, invoicing, and dispute resolution
  2. Ensure strong OTIF and CFR performance in collaboration with 3PL partners

  3. Handle customer inquiries and resolve complex service issues in a timely and professional manner

  4. Coordinate with Finance, Commercial, and Supply Chain teams to address order-related challenges

  5. Monitor 3PL performance, escalate issues where needed, and support process improvement initiatives

  6. Maintain accurate SAP records and ensure compliance with customs and regulatory requirements

What You Bring

  • Diploma in Business, Logistics, Supply Chain, or related field

  • Minimum 2 years experience in customer service, logistics, 3PL, OTC, or end-to-end supply chain operations

  • Proficient in English and Chinese

  • Strong working knowledge of SAP (OTC/SCM); Power BI experience is a plus

  • Service-oriented, accountable, and proactive with strong problem-solving skills

  • Comfortable working independently and collaboratively across functions

What Success Looks Like
You deliver reliable, cost-effective customer service, strengthen customer relationships, and help improve supply chain agility through continuous improvement and teamwork

Send us your resume along with your current and expected salary. Well be in touch if you are shortlisted! Please send your latest resume, in word format outlining your relevant experience and qualifications to ong.irene@platformnco.com. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please be advised that this position is exclusively open to Singaporean citizens and Singapore Permanent Residents.

EA Personnel Name: Ong Irene (R31980370)

Platform&Co Pte Ltd

EA License no.: 21C0783


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