Ecommerce - Customer Service Representative (WFO, Day Shift)

***must be able and willing to work onsite in Alabang***

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).

We have plans to expand to 500+ employees over the next 3 years.

You will have a minimum 3 years experience on a logistics / freight account, ideally within Australia

Pioneer program, our client is a leading Australian full stack logistics and freight provider, headquartered in Melbourne, Australia.

Please review the following criteria carefully before applying.

What You'll Do:

• Provide omni-channel support to customers (voice, chat, email etc)
• Provide accurate information when quoting transit times, pricing and other information
• Resolve complex customer concerns accurately and in real time
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution

What We're Seeking:

• A minimum 3+ years experience on a logistics, freight account in a CSR capacity
• Bachelors Degree

What we offer:

• Above market remuneration
• HMO
• Performance incentives
• Team building events and activities
• Brand new IT equipment
• 15 days VL
• 5 days sick leave
• 13 month and all other government mandated benefits