E Commerce - Customer Service Representative (WFO, Day Shift)

***must be able and willing to work onsite in Alabang, 7 day rotating roster, day shift only***

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 3 years ago (and growing to 170+ employees in that time).

We have plans to expand to 200+ employees by April of this year.

You will have a minimum 3 years experience on a retail / ecomm account, with a focus on logistics support.

VERY FAST growing program, our client is a leading Australian and New Zealand electronics retail company, with over 150 stores in both Australia and New Zealand, and 3000 onshore employees.

Please review the following criteria carefully before applying.

What You'll Do:

• Provide omni-channel support to a vast network or retail stores
• Keying of both orders and returns
• Logistics support, i.e.. liasing with shipping providers and getting updates on lead times
• Management of backorders
• Reporting

What We're Seeking:

• 3+ years experience on a retail / ecomm account, with a focus on logistics support
• Intermediate Excel skills

What we offer:

• Above market remuneration
• HMO
• Performance incentives
• Team building events and activities
• Brand new IT equipment
• 15 days VL
• 5 days sick leave
• 13 month and all other government mandated benefits