L2 Helpdesk Technician (AUS Account) - Day Shift, WFO

**You must be able and willing to work from site in Filinvest City (Asian Star Building)**

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).

We have plans to expand to 500+ employees over the next 3 years.

We are seeking an experienced Level 2 Helpdesk Technician, who has a minimum 3 years experience on an Australian account, ideally supporting a retail business with brick and mortar stores.

Please review the following criteria carefully before applying.

The role:

• Resolve Tier 1 and Tier 2 support requests, including troubleshooting systems and devices for Windows computers
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Manage IT onboarding and offboarding processes for new employees
• Work with the IT and Operations teams on business initiatives for continuous improvement
• Other ad-hoc tasks

Required Experience:

• 3-5 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role within an AUS entity
• Microsoft Certified
• Networking / Firewall experience
• Exceptional communication and interpersonal skills
• Tertiary qualifications in IT or a related field

What we offer:

• Above market remuneration
• HMO from Day 1 (primary and one dependent)
• Performance incentives
• Team building events and activities
• Brand new IT equipment
• 15 days VL
• 5 days sick leave
• 13 month and all other government mandated benefits