Job Openings Operations Specialist

About the job Operations Specialist

Job Description

Introduction

Position: Operations Specialist, Lisbon

Mission: Be the face of Pleez for restaurants and contribute to improve our retention and quality.

Key activities

At Pleez, we are developing the Next Generation of Smart Menus with Contactless Payments to help restaurants increasing their profitability in such a competitive landscape and after the COVID pandemic.

Pleez has already partnered with over 200 restaurants in Portugal, Germany and Dubai. We want to keep growing more and more, and this way we are looking for our next Operations Specialist!

We’re looking for someone with an ambition to join a startup developing a solution to transform one of the largest industries in the world.

The Operations Specialist will be responsible for:

  • Be the face of Pleez after client acquisition;
  • Optimize and implement onboarding processes for restaurants;
  • Responsible for decrease churn rate;
  • Track and report on operational performance, and also clients feedback about potencial product improvements.

Ideal profile

    • Proactive and resilient: with Duracell batteries;
    • Hands-on player who likes to be on the ground, side-by-side with our clients;
    • Focused on results and quality;
    • A customer-centric attitude and the ability to create long lasting relationships with our partners;
    • Team player;
    • Critical mindset to give inputs to the product development market fit;
    • Driver's License is mandatory.