L2 Production Integration Support engineer

Job purpose To lead a technical team providing L2 production support for integration services, focusing on troubleshooting and resolving complex issues related to CP4I, OpenShift, and API Management platforms.

Role and Responsibilities:

• This role involves leading a technical team responsible for production support in integration services. The ideal candidate should have hands-on experience with CP4I (Cloud Pak for Integration) and infra OSCP (OpenShift Container Platform) and API Management platforms such as APIgee.
• Responsible daily health check and proactively identifying the issues.
• This role requires being on call 24/7 to address any critical issues or emergencies that occur outside of regular business hours.

Qualifications:

• Minimum of 2 -7 years of experience in IT, with a focus on integration technologies and production support.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency in integration technologies such as IBM Cloud Pak for Integration (CP4I), IBM Integration Bus (IIB), IBM App Connect Enterprise (ACE), or similar middleware platforms.
• Proficiency in API Management Platforms such as Google Apigee and similar solutions.
• Strong understanding of integration concepts, protocols, and standards (e.g., REST, SOAP, JSON, XML, MQTT).
• Experience with cloud integration services (e.g., IBM Cloud, AWS, Azure) and hybrid cloud architectures.
• Knowledge of infrastructure components and systems, including operating systems (Linux, Windows), networking, and security.
• Proficient in scripting languages (e.g., Bash, Python) for automation and troubleshooting tasks.
• Understanding of DevOps practices, CI/CD pipelines, and version control systems (e.g., Git).
• Experience with monitoring and alerting tools for infrastructure and application performance management.
• Proven experience in a leadership or supervisory role, preferably in a production support environment.
• Ability to prioritize tasks, delegate responsibilities, and manage resources to meet service level agreements (SLAs) and operational objectives.
• Familiarity with ITIL framework and IT service management processes, particularly incident, problem, and change management.