Program Delivery Manager

Job Summary

We are seeking a Program Delivery Manager to lead the delivery of complex, multi-workstream client engagements across Plutus21 Partners' portfolio of operating businesses and strategic initiatives.

The ideal candidate thrives in fast-moving environments, is comfortable operating in ambiguity, and has a proven track record of leading large-scale programs involving cross-functional stakeholders, external clients, technology teams, and operational delivery functions.

Key Responsibilities

• Own end-to-end program delivery across multiple projects and workstreams, including execution, quality, timelines, budget, and stakeholder satisfaction.
• Develop and maintain integrated program plans covering scope, milestones, dependencies, resource requirements, risks, and critical paths.
• Establish and manage governance structures, including operating reviews, steering committees, executive reporting, and escalation processes.
• Coordinate cross-functional teams spanning operations, technology, data, analytics, finance, and client-facing functions.
• Manage distributed teams across multiple locations and time zones, ensuring alignment, accountability, and consistent delivery performance.
• Lead stakeholder engagement across client organizations and internal leadership teams, serving as the primary point of contact for program execution.
• Maintain ownership of program risk management, including risk registers, issue tracking, mitigation planning, and escalation management.
• Drive benefits realization by defining success metrics, monitoring outcomes, and ensuring alignment with strategic business objectives.
• Oversee resource planning and capacity management, ensuring teams remain appropriately staffed to meet delivery commitments.
• Manage program financials, including budgeting, forecasting, cost tracking, vendor spend, and variance reporting.
• Coordinate third-party vendors and external partners, including onboarding, performance management, contract oversight, and delivery governance.
• Implement and adapt project delivery methodologies, including Agile, Scrum, Kanban, and traditional project management approaches where appropriate.
• Track program performance through delivery metrics, operational KPIs, resource utilization, and executive reporting dashboards.
• Lead change control processes, ensuring scope adjustments are evaluated, documented, and approved through appropriate governance channels.
• Develop detailed implementation plans for future phases and expansion initiatives, including effort estimates, resource requirements, timelines, and risk assessments.
• Manage program transitions, scaling activities, and operational handoffs while minimizing disruption to ongoing delivery.
• Build and maintain program documentation, including operating procedures, decision logs, governance records, and lessons learned repositories.
• Lead team development activities, including hiring, onboarding, performance management, coaching, and succession planning.
• Foster a culture of accountability, transparency, continuous improvement, and operational excellence across all delivery functions.

Qualifications

• 3+ years of experience in program management, project management, operations leadership, consulting, or related delivery-focused roles.
• Proven experience leading large-scale, multi-workstream programs with accountability for delivery outcomes, budgets, and stakeholder management.
• Demonstrated success managing distributed teams across multiple geographies and time zones.
• Strong experience establishing program governance frameworks and executive reporting structures.
• Experience managing complex stakeholder environments, including senior executives, clients, operational teams, and external vendors.
• Strong financial management skills, including budgeting, forecasting, cost governance, and variance analysis.
• Experience managing program risks, dependencies, change requests, and cross-functional delivery challenges.
• Familiarity with Agile delivery methodologies, including Scrum, Kanban, sprint planning, retrospectives, and backlog management.
• Strong understanding of business systems, data-driven operations, workflow management, and technology-enabled delivery environments.
• Experience developing detailed project plans, work breakdown structures, resource models, and implementation roadmaps.
• Excellent written and verbal communication skills, including the ability to prepare executive-level presentations and reports.
• Strong analytical and problem-solving capabilities with a structured approach to decision-making.
• Experience managing third-party vendors, service providers, and outsourced delivery teams.
• Professional certifications such as PMP, PRINCE2, MSP, CSM, PSM, or equivalent are preferred.
• Ability to operate effectively in fast-growing, evolving environments where structure must often be built rather than inherited.