About the job Office Administrator
Role Summary:
Highly proactive and dynamic professional with a natural curiosity and a strong drive to take initiative. A people-oriented team player who leads with empathy, emotional intelligence, and clear communication. Skilled at anticipating challenges and resolving issues before they escalate. Quick-thinking, resourceful, and adaptable in our fast-paced environment.
This role will act as the operational anchor for our Team, owning reporting, performance tracking, forecasting workflows, and cross-functional coordination with leadership and stakeholders.
Primary Job Responsibilities
Operations Management
Manage the daily functions of the business.
Establish and maintain business standards for accuracy, productivity, and reliability.
Prepare monthly, quarterly, and annual performance reviews and reevaluate processes.
Meet contract service key performance measures.
Ensure regulatory, compliance, and legal rules are followed.
Manage budget to align with goals of business.
Meet daily, weekly & monthly reporting obligations, provide thorough analysis on operational trends and corrective actions.
People Management
A role model for the team.
Make sure key performance indicators for the team are met.
Monitor performance and implement performance management tools to ensure continuous feedback (one-on-ones, performance dialogue).
Communicate company, department & unit objectives, ensure proper alignment and understanding of the end-to-end role.
Set and supervise development plans for teams & individuals.
Improve team productivity period over period.
Set team & individual targets.
Manage team attrition.
Hire as well as oversee the interviewing/hiring of supervisors and representatives in cooperation with Human Resources.
Maintain team technical proficiency and productivity, and provide technical training where required.
Set SMART goals and targets for the planning teams and ensure their alignment and integrity with the strategic directions of the departments.
Identify required resources and skill sets/competencies required to carry out unit plans successfully.
Balance and monitor the workload distribution to match the business needs and team capabilities.
Promote cross-training and knowledge sharing between the team members, and prepare a professional development action plan for team members.
Provide formal and informal performance feedback on an ongoing basis.
Use all available measures to push continuous improvement to a high customer satisfaction level.
Map operations processes to client satisfaction indicators.
Requirements:
English Proficiency of C1, with a second language (French) being a plus.
Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, MS Project).
2+ years of experience in the same field.
Proven 1-year experience as an Operations Manager or equivalent title is a plus
Previous project management experience is a plus.
Administrative competency and attention to detail
Highly proactive, resourceful, emotionally intelligent, and thrives in fast-paced environments
Preferred Attributes:
Familiarity with CRM systems (e.g., Salesforce, HubSpot) and other sales/ops tools
Familiarity with AI tools is a plus.
Experience in high-growth, tech-forward, or consulting environments
Comfortable working with ambiguity and rapidly shifting priorities