IT Business Analyst

Key Responsibilities

• Support IT, digital transformation and business process improvement projects for the support department
• Work with cross-functional teams and stakeholders on project delivery
• Deliver projects using Agile and Waterfall methodologies
• Engage clients, executives and technical audiences through clear presentations and storytelling
• Apply US healthcare knowledge (payer, provider, health tech or BPO) to the work

Required Qualifications

• Graduate or Master's degree with 3 to 5 years of experience in Information Technology or Computer Science Engineering, including at least 1 to 2 years in US healthcare (CPO/BPO, payer, provider or health tech)
• Experience working on IT, digital transformation or business process improvement projects
• Experience in Agile and Waterfall methodologies
• Exposure to cross-functional and stakeholder management activities
• Excellent storytelling and presentation skills, with the ability to engage clients, executives and technical audiences

Preferred Qualifications

• PMP, PRINCE2, Agile/Scrum certifications, ITIL and Lean Six Sigma
• Familiarity with productizing AI/ML and agentic systems in healthcare operations
• Data analytics and reporting experience
• Change management exposure
• Process automation experience