Computer Operations Analyst – Data Center Operations

Overview

We are seeking a Computer Operations Analyst to support and maintain enterprise data center and cloud environments. This role is responsible for monitoring system performance, ensuring service availability, managing backup operations, and supporting incident resolution in a fast-paced, mission-critical environment.

Key Responsibilities

• Monitor and operate midrange systems to ensure high availability and performance of business-critical services
• Perform proactive system monitoring and respond to service health issues to prevent disruptions
• Execute batch processing schedules and manage related incidents or failures
• Conduct first-level troubleshooting, incident handling, escalation, and resolution
• Support system administration tasks such as file restoration, account management, and security updates under guidance
• Perform system startup and shutdown procedures in accordance with established operational protocols
• Drive service restoration efforts during system outages or performance degradation

Backup and Recovery Operations

• Monitor backup systems and ensure completion of scheduled jobs
• Process data restore requests and troubleshoot backup/restore failures
• Analyze logs, identify issues, and escalate complex problems to appropriate teams
• Coordinate with internal teams or vendors on backup-related system issues
• Maintain backup configurations, including adding or removing systems from policies
• Participate in disaster recovery (DR) planning, testing, and execution

Operational Excellence & Reporting

• Ensure adherence to service level agreements (SLAs) and processing deadlines
• Conduct system health checks and ensure overall environment stability
• Generate operational reports, system performance summaries, and incident analyses
• Maintain accurate documentation of incidents, resolutions, and procedures
• Contribute to knowledge base articles and operational documentation
• Review and validate operational readiness for system or environment changes

Collaboration & Continuous Improvement

• Work closely with cross-functional teams and external vendors to resolve issues
• Support training and onboarding of new team members
• Improve operational processes and identify opportunities for efficiency
• Ensure effective communication and coordination across teams

Qualifications

• Bachelor’s degree in Computer Science or a related field (preferred)
• 2–4 years of experience supporting cloud platforms (e.g., Azure, AWS, GCP, or similar)
• 2–4 years of experience with virtualization technologies (e.g., VMware or equivalent)
• Experience in Unix/Linux and Windows environments, including system administration fundamentals
• Familiarity with enterprise job scheduling and automation tools
• Experience with system monitoring and incident management platforms
• Exposure to middleware, databases, or enterprise applications is an advantage

Technical Skills

• Knowledge of scripting (e.g., shell scripting) and basic web technologies is a plus
• Ability to work across multiple platforms and environments (e.g., network, servers, and enterprise systems)
• Strong troubleshooting and root cause analysis skills
• Understanding of backup and recovery processes in enterprise environments

Core Competencies

• Strong analytical thinking and problem-solving skills
• Ability to work under pressure in a highly technical, fast-paced environment
• High level of accountability, integrity, and attention to detail
• Excellent communication and documentation skills
• Customer-focused mindset with commitment to service quality
• Strong organizational and time management abilities
• Proactive, self-motivated, and results-driven

Additional Information

• Experience in a high-volume or enterprise operations environment is an advantage
• Exposure to retail or large-scale business operations is a plus