AR Specialist (Credit & Collections)

Our client, a premier global organization, is seeking a Credit & Collections Specialist for a 6-month temporary engagement within their Global Business Services (GBS) center. This role is unique in its integration of traditional Order-to-Cash (O2C) operations with a mandate for digital transformation. The successful candidate will not only manage global customer portfolios but will also act as a catalyst for automation, utilizing tools like Power Automate and RPA to make finance operations smarter and more efficient.

Key Responsibilities

Credit & Collections Operations

• Transaction Management: Handle high-volume daily activities including customer receipts, AR clearings, sundry invoices, and credit notes.
• Risk & Order Control: Monitor sales orders on hold, perform customer credit risk assessments, and manage bad debt write-offs to protect the organization's financial health.
• Financial Accuracy: Ensure all documentation is validated and processed accurately within strict month-end closing timelines.
• Inquiry Resolution: Serve as the primary point of contact for resolving complex customer inquiries and account discrepancies.

Process & Automation Excellence

• Digital Workflow Design: Identify process inefficiencies and design automated workflows or digital solutions (e.g., via Power Automate, RPA, or VBA).
• Citizen Development: Lead or contribute to internal digital initiatives that simplify workflows, enhance efficiency, and strengthen the digital maturity of the O2C function.
• Continuous Improvement: Collaborate with internal technical teams to implement automation projects that drive service delivery excellence.

Governance, Reporting & Compliance

• Internal Controls: Execute and document JSOX controls in full compliance with corporate guidelines to meet internal and external audit standards.
• Reporting & Analysis: Prepare accurate routine reports and ad-hoc financial analyses to monitor performance metrics and identify trends.
• Policy Adherence: Ensure all activities strictly follow Global Operating Guidelines and internal corporate procedures.

Stakeholder & Entity Support

• Business Partnering: Collaborate across Finance, Commercial, and Operations teams to streamline processes and resolve cross-functional issues.
• Expert Advisory: Develop a deep understanding of specific entity operations to provide expert advice and tailored solutions on AR-related matters.

Requirements

Education & Experience

• Education: Bachelor’s Degree in Finance, Accounting, or a related field.
• Professional Tenure: 2–4 years of experience in Collections (preferred) or Accounts Receivable within a multinational or Shared Services environment.

Technical & Functional Skills

• Automation Mastery: Strong experience with Power Automate, RPA, or VBA is a significant advantage.
• System Proficiency: High proficiency in SAP and Advanced Microsoft Excel.
• Accounting Knowledge: Solid understanding of AR reconciliation, reporting processes, and financial internal controls.
• Language Skills: Excellent verbal and written communication skills in English.

Core Competencies

• Analytical Thinking: Strong problem-solving abilities with high attention to detail.
• Ownership: A self-driven approach to managing multiple priorities under tight deadlines.
• Collaborative Mindset: Ability to work effectively across diverse global teams to achieve shared objectives.