Collections Analyst

Responsibilities:

• Manage end-to-end Accounts Receivable (Order-to-Cash) activities, including customer master data, billing, invoicing, cash application, collections, and dispute management.

• Contact customers via phone, email, or customer portals to follow up on overdue invoices and ensure timely payments.

• Review and reconcile customer accounts, resolve billing discrepancies, and coordinate with internal teams to address disputes.

• Monitor AR aging reports and prioritize collection activities based on overdue balances.

• Perform account reconciliations and process customer refunds and payment adjustments, including duplicate or overpayments.

• Maintain accurate documentation of collection activities and account updates within ERP systems.

• Build strong relationships with internal teams and clients while ensuring compliance with SLAs, procedures, and company policies.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, Economics, or a related field.

• 2–4 years of experience in Accounts Receivable, preferably in B2B collections within a BPO environment.

• Strong understanding of Order-to-Cash processes, including billing, collections, deductions, disputes, and cash application.

• Experience using ERP systems such as SAP, Oracle, Salesforce, or similar accounting platforms.

• Proficient in Microsoft Excel with strong analytical and problem-solving skills.

• Excellent communication, negotiation, and relationship-building skills.

• Ability to work independently in a fast-paced environment while meeting performance metrics.