Cash Posting Senior Associate

A motivated problem solver who can collaborate effectively within a team and accurately process high

volumes of transactions and remittances, scanning, and post payment reconciliations while observing all

relevant regulations and protocols.

Essential Functions

• Provide excellent customer service to internal and external customers through prompt response

and courteous communication.

• Research accounts and post all incoming transactions into the EPM system within 48 hours of

receipt of the data - following internal controls to ensure proper posting and write-off protocols.

• Balance and close all batches timely and accurately.

• Utilize proper ANSI codes when posting payments to ensure accurate reporting.

• File/scan supporting documents timely and accurately as directed.

• Address payment issues like double payments or other discrepancies in a timely manner.

• Complete monthly adjustments in the EPM as directed timely and accurately.

• Validate and process all refund checks from the Refund Clerk

• Respond to patient inquires and complaints with 48 hours of date of receipt

• Pro-actively escalate issues and conflict to the RCM Supervisor and/or RCM Manager as needed

• Ability to effectively collaborate and communicate with other RCM Team Lead Colleagues

• Demonstrate effective supervisory skills

• Demonstrates ability to establish and maintain effective internal and external working

relationships

• Must demonstrate an above average ability to communicate effectively both orally and in

writing

• Must demonstrate the ability to exercise sound judgment and discretion

• Participates in professional development activities and attends staff and committee meetings as

required

• Assist team members as needed.

• Performs other duties as assigned.

Knowledge/Skills Abilities Required

• High School Diploma or GED.

• 2 Years of billing experience in a medical office or hospital a plus.

• Excellent 10-key skills.

• EHR experience highly preferred

• Excellent interpersonal communication skills

• Ability to maintain quality control standards

• Ability to meet deadlines

• Detailed oriented and organized

• Ability to communicate with team members at all levels of the organization